Organization Overview: Colorado Legal Services (CLS) is Colorado's statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others.
CLS has strengthened lives, assisted families, and supported communities-one person at a time for over 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.
We value representation. At CLS, we value and respect our staffs wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff, Board of Directors and leadership teams. We also envision a fair, just, trusted, and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan.
Position Summary: The Technology Support Intern will provide support to the whole organization by helping staff, interns, and volunteers resolve IT issues. The intern will gain practical, hands-on experience in a fast-paced environment while providing an essential service.
Essential Duties:
Respond to staff queries in a timely and accurate way, via a ticketing system, email, phone, chat or by providing help in person
Help with installing and configuring computer systems and applications when requested by IT and Innovation team members
Troubleshoot desktop environments running Microsoft Windows operating systems
Resolve issues related to software, computer, and network connectivity
Analyze, report and fix hardware malfunctions
Help individuals use specific software and software features
Work with Information Technology & Innovation staff and others to create training resources
Assist with technology trainings
Share feature requests and effective workarounds with IT and Innovation team members
Effectively document and share work product
Submit articles to publish in the IT and Innovation Knowledgebase and/or monthly Tech Tips newsletter
Communicate effectively with staff, interns, and volunteers
Assist with tasks related to development of a statewide website such as uploading and formatting site content
Required Qualifications:
Interest in developing skills in tech support
Strong drive to solve problems
Verbal, written, and interpersonal communication skills
Time management skills and ability to work with deadlines
Ability to work in a team environment
Ability to maintain confidentiality and follow security protocols
Eagerness to learn and explore core and innovative technologies
Preferred Qualifications:
Experience with customer service
Experience using remote support tools
Experience with Office 365 applications
Location: This position can be housed in the Colorado Springs or Denver office.
Time commitment: Part-time, 15-20 hours per week.
Compensation: The position is unpaid but is open to receiving other work study funds that are student generated. Students may apply for course credit through their Externship Program.
How to Apply: Please submit your resume and cover letter via the "Apply for This Job" link for this job opening on our careers page. Address your cover letter to Molly French, Director of IT & Innovation.We will not be reviewing applications sent via e-mail or physical mail. If you have questions about this internship or any others at Colorado Legal Services, please contact Kirsten Hoaby, Denver Volunteer and Pro Bono Manager, at khoaby@colegalserv.org.