Technology Support & Operations Engineer

Summary

Our nationwide Financial Services customer is seeking a full-time, onsite Technology Support & Operations Engineer to support and maintain business-critical applications, integrations, and enterprise technology systems. The role focuses on application support, production troubleshooting, system monitoring, security administration, and end-user technical support, while identifying opportunities to improve efficiency through automation and process improvements. The ideal candidate is a strong problem solver and communicator who can work effectively with both technical and non-technical teams in a fast-paced environment. Experience with mortgage-related applications or business processes is a plus but not required.

Location: Irvine, CA (Onsite)

Duties and Responsibilities

• Provide application support for business-critical systems, including troubleshooting incidents, analyzing root causes, and coordinating timely resolution.
• Monitor application health, system interfaces, scheduled jobs, and data flows to ensure reliable performance and issue prevention.
• Investigate, diagnose, and resolve application errors, data issues, and process failures across integrated systems.
• Support mortgage-related applications and operational workflows when applicable, including issue triage, user support, and coordination with technical teams.
• Troubleshoot, configure, and support Encompass add-ons and related integrations to ensure stable operation and effective user support.
• Work with internal teams and third-party vendors to troubleshoot issues, coordinate fixes, support system changes, and ensure timely resolution of production and application-related problems.
• Support application deployments, release validation, hotfix implementation, and post-release monitoring.
• Push reports and related updates to production environments in accordance with established release and change management procedures.
• Provide first-level to intermediate support for desktops, printers, laptops, monitors, and other end-user hardware, including setup, troubleshooting, and replacement coordination.
• Troubleshoot hardware, connectivity, peripheral, and workstation issues to minimize downtime and maintain user productivity.
• Install, configure, and support standard desktop software, printers, and peripheral devices in alignment with company procedures.
• Coordinate new hire equipment onboarding, including preparing, configuring, and issuing laptops, monitors, peripherals, and required software access.
• Serve as the Security Officer for assigned technology and operational responsibilities, including managing user access, adding and removing users, helping enforce security practices, and coordinating security-related activities.
• Support termination-related security processes, including deprovisioning access, retrieving company equipment, and coordinating with relevant teams to ensure proper closure.
• Maintain and update business continuity and disaster recovery (BCP/DR) plans to support operational readiness and recovery objectives.
• Prepare and provide data, documentation, and support materials for quarterly IT audit activities.
• Document support procedures, known issues, troubleshooting steps, and resolution outcomes to improve operational efficiency and knowledge sharing.
• Communicate clearly with business users and technical teams regarding issue status, system impacts, and recommended solutions.
• Quickly build understanding of new applications, business processes, and subject areas while maintaining strong service and support standards.
• Provide after-hours or on-call support as needed for critical incidents, deployments, or business operations.

Qualifications and Requirements

• 3 years+ of experience in application support, production support, systems support, desktop support, or a related technical role.
• Working knowledge of SQL, including basic query writing and data analysis for troubleshooting.
• Experience supporting business applications, interfaces, batch jobs, reports, desktops, printers, and other end-user hardware in a production environment.
• Basic knowledge of Windows desktop environments, device setup, printer support, peripheral troubleshooting, and production support processes.
• Experience supporting report deployments, production releases, or change management activities is preferred.
• Experience preparing data or documentation for audit, compliance, or review activities is a plus.
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users.
• Strong documentation skills and the ability to create support procedures, incident summaries, and process documentation.
• Ability to work effectively with cross-functional teams, stakeholders, and external vendors.
• Quick learner who can adapt to new systems, business processes, hardware environments, and changing priorities.
• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience.
• Willingness to work flexible hours or participate in on-call support, if required.

About CGS Business Solutions

CGS Business Solutions is a nationally recognized leader in IT staffing and consulting, delivering top-tier talent across Applications, Cloud & Infrastructure, Cybersecurity, Data & AI, and Engineering. As a multi-year INC 5000 winner and one of California’s Best IT Recruitment Firms, we’re known for combining boutique-level service with enterprise-grade results.

We’re also proud to be named one of the Orange County Business Journal’s Fastest Growing Companies, earning the distinction for five consecutive years as we continue to expand into new markets across the U.S. Companies trust CGS to attract, engage, and retain elite technology talent—giving them the advantage they need to lead with confidence in a rapidly evolving digital landscape