Technology Support Specialist

Job Description

Are you a customer-focused IT professional who enjoys solving technical challenges and making a meaningful impact every day? Join our team as a Technology Support Specialist, where you'll play a critical role in keeping our College community connected, productive, and supported. In this hands-on position, you'll provide exceptional technical assistance to faculty, staff, and students by troubleshooting hardware and software issues, supporting classroom and office technology, maintaining networked devices, and helping implement innovative technology solutions across multiple campuses.

We're looking for someone who thrives in a fast-paced environment, communicates technical concepts with ease, and is passionate about delivering outstanding customer service. If you enjoy collaborating with others, working with a wide range of technologies-including Windows, Apple devices, networking, and AV systems-and contributing to an engaging learning environment, we'd love to hear from you.

About Us

Indian River State College is a leading public institution on Florida's Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor's degrees, workforce training, and continuing education programs that meet the needs of our region.

At The River, we believe every student's and every employee's story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring.

With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

Why Join The River

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it's an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

What We Offer

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness: Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation, personal, and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities, leadership training, and career advancement pathways

JOB SUMMARY:

Under minimal supervision, provides timely support to end-users through Service Desk. Duties include: Fostering an environment of collaboration and strong customer service culture; supporting technology needs within instructional, office and meeting spaces; maintaining all networked technology across the College; and utilizing programs, etc. to ensure proper function of all computer hardware and software.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Resolves assigned computer hardware and software problems in a timely manner (remotely, on-site, or over the phone).
• Installs, configures, and maintains client hardware, software, networking, and telecommunications.
• Configures student loaner laptops; image, configures, and upgrades teacher workstations.
• Configures and supports mobile devices--Apple support; iPad; and Apple phone.
• Completes basic network outlet testing and configuration to support network devices.
• Troubleshoots VOIP equipment issues.
• Maintains documentation related to specialized procedures, applications, or system configurations.
• Maintains accurate and timely inventory of hardware and software assets within Service Desk.
• Researches and recommends the implementation of new technology products and techniques.
• Assists with the implementation of new IT initiatives across campus.
• Travel to other College campuses for IT support as needed
• Completes all other duties and responsibilities as assigned.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• Associate Degree in Computer Science or a related field; five (5) years of related work experience in a computer support environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Valid Florida driver license.
• Knowledge of AV technologies and teleconference systems.
• Knowledge of computer networking technologies and how to install, configure, and troubleshoot hardware and software in computing systems.
• Knowledge and use of Active directory, Cisco Switch networking, and port activation processes.
• Skill in organizing, time management, prioritizing, solving problems, and effectively using resources.
• Skill in working with Apple iOS, Microsoft Office, and Windows-based applications such as Workday.
• Ability to gather and analyze information, be patient, be accurate and detailed, operate in a fast-paced environment, and work independently as well as with others.
• Ability to provide support to end-users through the Service Desk and communicate technical information to a non-technical audience.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as medium work involving lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an "at-will" basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.

Classification

Staff

Supervisory

No

FLSA Exempt

No

Employment Type

Regular

Compensation and Application Deadline

Pay rate for this position starts at: $20.68/hour | Exact compensation may vary based on skills, experience and education | Open until filled