Technology Support Specialist

Attachment LR#5-8/26

HILLSIDE PUBLIC SCHOOLS

JOB DESCRIPTION

TITLE: TECHNOLOGY SUPPORT SPECIALIST

QUALIFICATIONS: 1. Bachelors Degree or higher

2. Industry certifications preferred, such as, CompTIA A+, Network+, Security+, Microsoft, Google, Apple, or equivalent credentials
3. Professional experience in training, computer support, Help Desk services, educational technology, cybersecurity, or a related technical field; preferred experience in a K-12 school district
4. 4-5 Years Experience supporting Windows computers, Chromebooks, tablets, classroom displays, and common productivity applications; preferred experience with Promethean displays, SMART Boards, Microsoft 365, Google Workspace for Education, mobile-device management, ticketing systems, remote-support tools, or student- information systems
5. Working knowledge of cybersecurity fundamentals, including phishing, password security, multifactor authentication, account protection, and data privacy
6. Ability to develop and deliver technology training to adult learners with different levels of technical ability
7. Strong verbal, written, presentation, organizational, interpersonal, and documentation skills
8. Ability to work independently, manage multiple assignments, meet deadlines, and collaborate with teachers, supervisors, administrators, technical staff, and executive leadership
9. Valid driver's license and regular access to a reliable vehicle for travel between District schools and facilities
10. Required criminal history background check and proof of U.S. citizenship or legal resident alien status

REPORTS TO: Director of Technology

JOB GOAL: Support the effective use of technology throughout the District. Provide technology training and support to teachers, administrators, supervisors, and other staff, while also providing Level 1 Help Desk assistance.

PERFORMANCE RESPONSIBILITIES

1. Develop and deliver individual, small-group, school-based, and districtwide technology training for teachers, administrators, supervisors, paraprofessionals, and support staff
2. Train staff on the instructional use of Windows laptops, Chromebooks, Apple iPads, Samsung tablets, Promethean displays, SMART Boards, classroom presentation equipment, and approved educational applications
3. Demonstrate how technology can support instruction, student engagement, assessment, intervention, differentiation, collaboration, accessibility, and classroom management.

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4. Collaborate with instructional supervisors and administrators to identify training needs and align professional development with District instructional goals
5. Serve as a liaison among the Technology Department, instructional supervisors, school administrators, and teachers
6. Create presentations, quick-reference guides, video tutorials, frequently asked questions, onboarding materials, and step-by-step instructions
7. Provide new-employee technology orientation, follow-up coaching, office hours, classroom support, and refresher training
8. Promote digital citizenship, cybersecurity awareness, data privacy, phishing prevention, password security, multifactor authentication, and responsible artificial intelligence use
9. Assist with pilot programs, technology demonstrations, software evaluations, and testing of new instructional tools
10. Gather feedback, evaluate training effectiveness, and prepare progress reports or presentations for Technology, instructional, administrative, and leadership meetings, including meetings with the Superintendent when requested
11. Provide Level 1 support for District-approved hardware, software, applications, accounts, peripherals, and classroom technology
12. Troubleshoot basic issues involving Windows devices, Chromebooks, iPads, tablets, interactive displays, printers, scanners, user accounts, Microsoft 365, Google Workspace, approved educational software, connectivity, and conferencing equipment
13. Create, update, document, assign, escalate, and close Help Desk tickets in accordance with Technology Department procedures
14. Refer unresolved, recurring, security-related, network-related, or advanced issues to the appropriate Technology Department staff member or vendor
15. Direct staff to submit support requests through the approved Help Desk system; direct assistance does not replace the ticketing process
16. Provide immediate assistance when technology interrupts instruction, testing, presentations, or critical District operations, and document the incident afterward
17. Assist with device preparation, deployment, collection, inventory, tagging, configuration, updates, basic maintenance, summer projects, and testing support
18. Recognize and report suspicious emails, unauthorized applications, compromised accounts, unusual device activity, or other cybersecurity concerns
19. Performs other such duties as may be assigned by the Director of Technology/Superintendent

Physical and Operational Requirements The employee may be required to travel among District locations, remain seated or standing for extended periods, move or demonstrate technology equipment, and lift equipment weighing up to approximately 40 pounds with assistance when necessary. Occasional work outside normal business hours may be required for scheduled training, deployments, District events, emergencies, or special projects.

TERMS FOR EMPLOYMENT Twelve (12) month year.

EVALUATION Performance will be evaluated in accordance with Hillside Board policies and procedures.

ADOPTED: August 20, 2026