Technology Support Specialist I

DPP is seeking a Technology Support Specialist I for an opportunity with our client in the healthcare insurance industry.
 
Work location: Onsite in Columbia, SC
Duration: 11 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply.
 
Position Description:

• The Technology Support Specialist I will join the Technology Support Center (TSC) and actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• Manage inbound phone calls.
• Assist with basic troubleshooting (unlocks, resets, clearing cache/cookies, etc.)
• This is for an after-hours position. Must be willing to work nights and/or weekends indefinitely.
• Hours you will potentially be asked to work:
  • Sat-Tues, 8:00AM-6:30PM
  • Fri-Sun, 5:30PM-7:00AM
  • Mon-Wed, 5:30PM-7:00AM

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology or job-related degree;
• OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
• OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
• Must be able to obtain/maintain a Public Trust security clearance.
• Experience in customer service and help desk support.

Preferred Qualifications:

• Knowledge and experience with Active Directory, RSA, and Knowledge Base

Interested? Learn more:
Click the apply button to learn more about this position (#26-01008).
 DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D