TECHNOLOGY SUPPORT SPECIALIST I

TECHNOLOGY SUPPORT SPECIALIST I

Salary

$62,257.14 - $79,935.76 Annually

Location

City of Stockton, CA

Job Type

Full-Time (Regular)

Job Number

0726-07915

Department

Fire

Opening Date

07/06/2026

Closing Date

7/18/2026 5:30 PM Pacific

• Description
• Benefits
• Questions

DEFINITION

OPEN/PROMOTIONAL OPPORTUNITY

FLSA STATUS: Non-Exempt

TENTATIVE EXAMINATION DATE: Week of July 27, 2026 (Tentative)

The City of Stocktons Fire Department Department is seeking a Technology Support Specialist I to fill one vacancy in the department. This incumbent will work a City of Stockton 9/80 schedule: 7:30 a.m. - 5:30 p.m. Monday through Thursday; 8:00 a.m. - 5:00 p.m. Fridays; with every other Friday off.

Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by Stockton City Employees Association. (Classified/Represented).

This recruitment is being conducted as an Open/Promotional recruitment. Current full-time regular status, at time of application, City of Stockton employees may apply for this position as a promotional opportunity, and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity, and successful candidates will be placed on an open list. The appointing authority will have the option of requesting names from the promotional list, the open list, or a combination of both. This list may be used to fill future vacancies.

Under general supervision, incumbent identifies personal computer hardware and software problem areas and develops solutions; performs related work as assigned. This class performs a variety of technical customer support and training duties involving the use of hardware, application software, and networks; provides both on-site and telephone support and assistance to systems and equipment end users. The scope of help desk assistance includes mainframe, mid-range, client/server, desktop computer, and networks. The incumbent may report to any of the Information Technology Supervisors.

Veterans Preference:

This position is eligible to receive Veterans Preference Points for entrance into the Civil Service. Veterans Preference will not be granted on the promotional list. If you believe you may qualify for Veterans Preference, a DD-214 Member 4 copy indicating at least 181 consecutive days of service must be received in the Human Resources office (see supplemental questionnaire for details in submitting DD-214 copy) by the final filing deadline.

CLASS CHARACTERISTICS

Technology Support Specialist I is the entry-level class in the Technology Support Specialist series. The incumbent is expected to have a basic background in information technology hardware, software, and communications protocols with analytical and diagnostic skills. The Technology Support Specialist I performs the routine tasks associated with the position while learning the specifics of the Citys personal computer hardware and software systems and/or radio systems, programs, and related policies and procedures. This class is alternately staffed and incumbents may advance to the higher level after successfully completing a one year probationary period and gaining one additional year of experience and demonstrating proficiency that meets the qualifications of the higher-level class.

PRINCIPAL DUTIES (Illustrative Only)

• Installs and upgrades desktop hardware, software, and peripheral equipment; configures system for optimum operations.
• Provides a full range of assistance and help to system and equipment users in the role of help-desk expert.
• Trains users in operating systems, computer language, application programs, utilities, and hardware operations; assists users in applying computer training to work environment; creates technical documents and computer training for end-users.
• Serves as liaison between vendor, technical support, network, and departments to resolve radio or personal computer operational problems; coordinates and implements corrective measures.
• Reviews change notices for information update and notifies customers.
• Receives problem calls, tracks problem events, and updates knowledge base.
• Diagnoses and troubleshoots radio or personal computer hardware and software problems using diagnostic tools within established time frame.
• Designs, installs, troubleshoots, maintains, and administers local area networks.
• Performs software/database needs assessment; develops, designs, programs, tests, and maintains customized micro-computer applications.
• Reviews trends, recommends event reduction measures, and escalates problems to appropriate second-level support.
• Prepares and tracks radio or computer hardware and software inventory, and surpluses obsolete radio or computer equipment.
• Notifies supervisor or appropriate stakeholder regarding procedural or operational problems and user training needs.

QUALIFICATIONS

Education/Experience:

Technology Support Specialist I: Possession of an Associate of Arts degree or completion of sixty semester units or equivalent quarter hours from an accredited college or university with major course work in business administration, computer science, or a closely related field. IT Support experience may be substituted for the education on a year-for-year basis.

Other Requirements:

• Must possess the physical characteristics to perform the critical and important duties of the job, including sufficient dexterity, stamina, and physical strength to lift and carry up to 50 pounds and to operate related equipment.
• Must possess a valid California Class C drivers license in order to work at remote user sites.
• If deemed necessary, must be willing to work additional hours and/or weekends to provide operational support.
• May be required to complete a background investigation and a California Department of Justice fingerprint clearance.

Knowledge of:

• Principles and practices of technical problem solving, personal computer hardware and software products and diagnostic methods, server connectivity, WAN, LAN, and basic TCP/IP network;
• Principles, practices, and techniques for providing customer support;
• Principles and practices of LAN concepts, terminology, and system security;
• Principles and techniques for evaluation of work processes for new or revised computer applications; and
• Principles of technical report preparation and documentation, including computer research and analysis techniques.

Skills in:

• Solving software programming and system design problems from minimal diagnostic information;
• Reviewing and analyzing computer user needs and develop effective hardware and software solutions;
• Providing technical guidance and assistance to users, customers, and team members;
• Maintaining organized and accurate records, user procedures, reports of work performed, and other written material;
• Communicating effectively both orally and in writing;
• Recognizing problems, developing recommendations and solutions, and overseeing corrections within specialty; and
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirement of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the American with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

The Examination:

Applicants who qualify in terms of relevant work experience and education, that best fit the needs of the City, will be invited to participate in the examination process. The examination process may include a written examination weighted 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event of identical ratings, candidates names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.

ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONS MUST BE COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL ONLINE CITY OF STOCKTON APPLICATION. (DO NOT STATE "REFER TO RESUME" ON YOUR APPLICATION OR SUPPLEMENTAL QUESTIONNAIRE.) INCOMPLETE APPLICATIONS AND SUPPLEMENTALS WILL BE REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE FINAL FILING DATE. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITYS EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMES ARE WELCOMED BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY.

The information in this announcement concerning the terms and conditions of employment does not constitute either an expressed or implied contract, and these provisions are subject to change.

NOTE:

• After on-line submittal, immediate notification will appear on your screen indicating your application has been received. Please print this as confirmation of application submittal.
• Notification and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicants responsibility to ensure a correct email address is provided and that correspondence is being received.
• NeoGov.com: Some e-mail accounts have been known to place these e-mails in the spam/junk folder. Please check your e-mail folders and accept e-mails ending with neogov.com.

In accordance with California Government Code section 3100, et seq., all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.

BARGAINING UNIT:

STOCKTON CITY EMPLOYEE ASSOCIATION (SCEA) - PROFESSIONAL AND TECHNICAL

NOTE: Employee Benefits are subject to change through the collective bargaining process and are not guaranteed. For a detailed explanation of benefits currently in effect, click here to view a link to the "Stockton City Employees Association (SCEA)" contract.

01

The Supplemental Questionnaire is part of the application process; accordingly, it should be completed carefully. It must be submitted with your official employment application. Do not indicate "see resume" as an answer to any of these questions.

• I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

02

Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting and a medical back evaluation.

• If selected, I agree to submit to a background check, including fingerprinting and medical back evaluation as stated above.

03

Incumbents in this position must be willing to work evenings, weekends, and/or other hours as needed?

Do you understand this requirement?

• Yes
• No

04

Incumbents in this position must possess the physical strength to lift and carry up to 50 pounds. Do you understand and meet this requirement?

• Yes
• No

05

Education and Experience:

Please select your qualifying education and experience pattern below. The experience section of your application must clearly reflect your pattern selected. Note: Failure to qualify under the listed patterns will result in application denial.

• PATTERN I: Possession of an Associate of Arts degree or completion of sixty semester units or equivalent quarter hours from an accredited college or university with major course work in business administration, computer science, or a closely related field.
• PATTERN II: Possession of 30 semester units/45 quarter units from an accredited college or university, and one (1) year of experience in IT support.
• PATTERN III: Possession of a High School Diploma and two (2) years of experience in IT support.
• I do qualify under any of the above listed patterns.

06

Proof of Education:

All applicants are required to submit proof of education (unofficial transcripts, grade report or copy of diploma) as part of the application process. Proof of education is required only if you attended an accredited college or university. Failure to submit the required documents by the final filing date will result in application denial. You may submit the required documentation in one of the following ways:

1) Scan and attach to online application (preferred); or

2) Email to andrelyn.petate@stocktonca.gov by the final filing date (use Technology Support Specialist I in the subject line of the email).

• I understand this requirement and will provide this documentation before the final filing date.

07

• ACCREDITATION: Accredited colleges or universities are those that have been examined by a third-party accrediting agency to ensure acceptable levels of quality. Accreditation ensures that a degree obtained outside of the United States is equivalent to a degree obtained within the United States.

The City of Stockton requires degrees from educational institutions that have been accredited by a national or regional accrediting agency in the United States that is recognized by the U.S. Secretary of Education and/or U.S. Department of Education as a "reliable authority as to the quality of postsecondary education."

If you have received your postsecondary education from an institution that may not be accredited in the United States, it is your responsibility to provide proof of U.S. accreditation by the closing date and time of this recruitment.

You may contact the City of Stockton Human Resources office for an illustrative list of organizations that evaluate foreign colleges.

I understand this requirement and will provide the necessary documentation if required.

• Yes
• No

08

Verification of Education:

If offered this position, you will be required to submit an "official transcript" validating your level of college education.

• I understand the above and will submit an "official transcript" upon request.

09

Veterans Preference:

Applicants who have served on active duty in any branch of the United States Armed Forces, including the National Guard and the United States Coast Guard, for at least 181 consecutive days and have been honorably discharged, may receive Veterans Preference Points. To be considered for Veterans Preference Points, you must provide the City of Stockton a copy of your DD-214, member 4 form, indicating duration and character of service. This must be submitted by the final filing date. You may submit your DD-214, member 4 form by one of the following methods: 1) Scan/attach to the online application; or

2) Email to andrelyn.petate@stocktonca.gov (Include: "Technology Support Specialist I" in the subject line of your email.)

• I understand that I must comply with this requirement to be considered for Veterans Preference Points.
• I am not applying for Veterans Preference points.

10

If you are qualifying under Pattern II or III, you are required to have work experience in IT support. Please include the agency, your title, dates of employment in the space below. The work history section of your application must clearly reflect this experience. If you have no work experience, please indicate "N/A".

11

Please describe your experience providing technical guidance and assistance to users, customers, and team members.

Required Question

Employer City of Stockton

Address 501 W Weber Ave.

Building 1

Stockton, California, 95203

Phone (209) 937-8233

(209) 937-8234

Website http://www.stocktonca.gov/