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Help Desk Jobs in Columbia, SC

Technology Support Specialist II

DP Professionals

Columbia, SC

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JOB DETAILS
SKILLS
Citrix Product Family, Communication Skills, Computer Science, Customer Support/Service, Documentation, Health Insurance, Identify Issues, Information Technology & Information Systems, Microsoft Outlook, Microsoft Product Family, Multitasking, Security Clearance, Technical Support, United States Citizen, VPN (Virtual Private Network)
LOCATION
Columbia, SC
POSTED
6 days ago
DPP is seeking a Technology Support Specialist II for our client in the healthcare and insurance sector.
 
Work location: Onsite in Columbia, SC.
Hours: Standard 8-hour shift between 6:30am – 6:30pm.
Duration: 12 months contract to hire
Terms: W2 contract
Work authorization: Candidates must be eligible to earn a Public Trust US security clearance.
 
Position summary:
  • Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
  • Research, resolve and respond to requests received from customers.
  • Ensure documentation and processes are current as business and technology changes evolve.
  • May have an in-depth knowledge or experience in specific areas.
  • You will be a member of team comprised of one supervisor and 17 technicians. 
Nice to have:
  • Citrix
  • VPN
  • Microsoft products (Outlook, Teams)
Additional skills:
  • Ability to multitask.
  • Ability to troubleshoot
  • Strong communication skills
  • A strong background in technical support within their customer service experiences.
Minimum required work experience: None.

Required education/equivalencies:
  • Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
  • OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
  • OR, 4 years job-related work experience (total 4 years without a degree)
Interested? Learn more:
Click the apply button to learn more about this position (#26-00840).

US Citizen: This role requires the ability to obtain a low-level Public Trust US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
 

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