Technology Support Specialist II
Location
Jacksonville, FL
Job Type
Civil Service
Job Number
2026-07095
Department
TECHNOLOGY SOLUTIONS
Opening Date
05/08/2026
Closing Date
6/8/2026 11:59 PM Eastern
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!
The Technology Solutions Department is actively seeking a Technology Support Specialist II.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This is technical support work based on ticketed incidents and requests, phone calls, or email requests. The purpose of the role is to ensure prompt resolution and maintain high levels of customer satisfaction. The nature of the work is troubleshoot end user hardware and software problems, managing service requests, and delivering exceptional customer service. The work requires knowledge of techniques, methods, and procedures of various workstation hardware and software applications, which is usually gained through specialized training or on-the-job experience. Working directly with City employees at all levels requires customer service skills in understanding and/or influencing people, including the skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is somewhat standardized in that tasks are covered by diversified procedures and specialized standards, and because of changing priorities, or different situations, Specialists have the latitude to consider which of many procedures or standards should be followed and in what sequence. The work requires judgment and/or research in the search for solutions within one's known experience. It also requires good communication skills along with prompt decision-making. Being alert to new information, listening, and interacting with customers are keys to success . The role requires providing Level 1 and Level 2 technology support and escalating issues to the right specialty teams when needed. The work is performed in varied settings, both centralized office and remote office locations, such as field offices. Operates standard office equipment such as a laptop, desktop, and tablet computer. After-hours and on-call work is occasionally required. The physical demands consist of accessing and moving equipment which may be located on the floor. The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, some latitude is permitted in setting priorities, subject to supervisor approval.
Examples of Work
Knowledge, Skills and Abilities
Open Requirements/Supplemental Information
Preferred Skills:
LICENSING/CERTIFICATION/REGISTRATION:
A valid drivers license is required prior to appointment and must be maintained during employment in this class.
Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.
OTHER REQUIREMENTS:
The probationary period for this classification is six months.
Depending upon assignment, may be required to obtain specialized certifications.
Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff's Office prior to appointment.
Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be suretomake "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans' Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
www.coj.net/benefits
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
02
Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?
03
A Bachelors degree in Information Technology, Computer Science or related field is preferred. Do you have a bachelors degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.
04
If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
05
Do you have four (4) years of education and/or experience in IT support or a technical client service role?
06
Provide a detailed description (at least 3-4 complete sentences) of your experience.
07
Indicate the organization(s) you worked for where you gained this experience.
08
Do you possess strong knowledge of operating systems (Windows, macOS,) and common desktop software applications.
09
Provide a detailed description (at least 3-4 complete sentences) of your experience.
10
Indicate the organization(s) you worked for where you gained this experience.
11
Familiarity with ITIL or other IT service management frameworks is a plus and desire to track necessary certifications. Do you have such experience?
12
If you answered "Yes" to question 11, provide a detailed description (at least 3-4 complete sentences) of your experience and indicate the organization(s) you worked for where you gained this experience.
13
Experience with remote support tools and techniques. Certification such as CompTIA A+ or Microsoft Certified Professional (MCP) is preferred. Do you have such experience?
14
If you answered "Yes" to question 13, provide a detailed description (at least 3-4 complete sentences) of your experience and indicate the organization(s) you worked for where you gained this experience.
15
Experience supporting audiovisual equipment for virtual meetings is preferred. Do you have such experience?
16
Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.
17
If you have a State of FL license, does your license currently have one or more of these restrictions?
18
Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?
19
Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?
20
Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?
21
I consent to the City of Jacksonville using the drivers license information I have provided to access a drivers license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.
22
Provide your full Drivers License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver's license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.
23
Depending upon assignment, may be required to obtain specialized certifications.
24
Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriffs Office prior to appointment.
25
Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.
26
If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you dont live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference
27
If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.
Required Question
Employer City of Jacksonville
Address 117 W. Duval St.
Suite 100
Jacksonville, Florida, 32202
Website http://www.coj.net/departments/employee-services.aspx