Apply now Job no: 558361Work type: StaffLocation: Stanislaus - TurlockCategories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)Position SummaryFull‑time position available on or after August 10, 2026 for the Office of Information Technology. The incumbent will primarily support the Turlock campus and travel to Stockton and future Tracy satellite campuses. Responsibilities include diagnosing and resolving moderately complex technology issues, managing small projects, and providing guidance to users and staff.Job DutiesProvide advanced technical support to internal users of computer applications and hardware.Analyze and resolve complex hardware and software issues related to computers, laptops, printers, mobile devices, and other technology equipment.Support the help desk, including working with students, staff and faculty.Generate Warrior Cards for students, staff and faculty.Provide technical support for campus events.Diagnose and resolve network connectivity issues and VPNs.Escalate technical issues to appropriate support teams when necessary.Support AV technology and workstations in classrooms, conference rooms, and other learning spaces.Perform installation, software and firmware updates, preventive and corrective maintenance, documentation of changes, and troubleshooting.Provide customer support to ensure a positive user experience.Develop standardized and specialized equipment and application configurations that support faculty pedagogy and instructional formats.Provide technical guidance on procurement, setup, and deployment of technology equipment.Manage endpoint tools such as SCCM, Intune, or JAMF.Assign, update, and complete tickets in TeamDynamix.Update the Property Database for IT related equipment.Evaluate and advise stakeholders on technology needs in classrooms, labs, and campus spaces.Develop and deliver technology support documentation and training materials.Lead small or specialty technology support projects.Provide lead work direction and training to student employees and technical staff.Obtain additional training and/or certification as required by the department or campus needs.Support other areas as directed by administrators.Perform other duties as assigned.Minimum QualificationsEducation: Two (2) years of relevant experience. (An advanced degree in a related field may be substituted for the required experience on a year‑for‑year basis.)Experience: Equivalent to a bachelor's degree in a related field. (Additional experience that demonstrates the required knowledge and skills may be substituted for the required education on a year‑for‑year basis.)Preferred Qualifications2 years of direct experience supporting audiovisual, broadcast, streaming, and related multimedia technology systems.Bachelor's degree in Information Technology, Computer Science, or a related STEM field.Prior experience in a CSU or higher education setting.Certifications such as CompTIA Security+, ITIL Foundation, Apple Certified Support Professional (ACSP), or Microsoft Certified: Endpoint Administrator.Experience supporting live event, mobile broadcast, or audiovisual production environments.Experience with Dante audio networking systems and related audiovisual technologies.Experience creating or utilizing technical diagrams, equipment layouts, or setup documentation for audiovisual or broadcast deployments.Experience assembling, configuring, testing, troubleshooting, or supporting audiovisual and Dante‑enabled audio systems.Knowledge, Skills, and AbilitiesStrong knowledge and expertise in hardware and software troubleshooting.Knowledge of network connectivity, server administration, and system troubleshooting.Ability to apply consultative skills to assess user needs and provide appropriate technology support.Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.Strong communication and interpersonal skills with the ability to present technical information to diverse audiences and produce educational materials.Strong analytical skills to evaluate technology and configure and deploy system updates.Skill in providing direction and training to others.Proficiency in using applicable software and technology systems.Knowledge of university policies, data needs, and privacy regulations.Special ConditionsPosition may require travel.Salary RangeAnticipated starting salary will be $5,787 (step 1) – $6,264 (step 5) per month plus excellent paid benefits. Full range salary will depend on qualifications and may be $5,787 (step 1) – $8,430 (step 20) per month. Benefits include vacation, health, dental and vision plans, a fee waiver education program, and membership in the California Public Employees Retirement System (PERS) with 15 paid holidays a year.Equal Employment OpportunityThe university is an Equal Opportunity Employer and does not discriminate on any protected status. All qualified applicants are encouraged to apply.Application DeadlineJuly 8, 2026#J-18808-Ljbffr