Technology Support Specialist III

About Us

Georgia College & State University (GCSU) is the states designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The universitys beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery OConnor, 45, and the college community enjoys many exciting literary arts programs at OConnors former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgias Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

Job Summary

The Technology Support Specialist III serves a critical role in managing and maintaining computing infrastructure across Georgia College & State University. This position provides leadership in implementing, upgrading, and maintaining computing endpoint systems used by faculty, staff, and students, with a primary focus on leveraging Microsoft Intune for modern device management, configuration profiles, and software deployment. Working collaboratively with other technical team members, the position gathers insights to continuously improve technological processes. Operating with limited direct supervision, the specialist provides direct, timely technical support to ensure smooth access to information and instructional resources across campus locations. This role is essential in maintaining the technological ecosystem supporting the colleges academic and administrative functions.

Responsibilities

Endpoint Management - 50%

Utilize Microsoft Intune and Jamf to perform device management, troubleshoot software/hardware issues, and apply rapid fixes with precision and efficiency.

Demonstrate problem-solving capabilities with functional knowledge of Microsoft Windows and Apple operating systems.

Primary support specialist for Windows based computer labs.

Support Tool Management - 20%

Serves as team specialist for designing and implementing comprehensive device management strategies, leveraging Microsoft Intune to automate the end-to-end lifecycle, including provisioning, configuring, patching, and ensuring compliance across all endpoints

Acquire and maintain a working knowledge of a wide range of applications and systems operating within the campus ecosystem.

Maintain ITSM system incident records in accordance with GCSU IT standards.

Customer Service - 20%

Provide comprehensive end-user technical support through multiple channels, including in-person assistance, remote device management, and telephone support.

Apply standard technical concepts, practices, and procedures to address user questions and technical challenges.

Deliver exceptional customer service when supporting individuals from a variety of backgrounds and skill levels.

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Mentorship - 5%

Train and mentor other staff members and student assistants on best practices for endpoint management and troubleshooting.

Other - 5%

Weekend or evening hours may be required when campus activities or critical updates dictate.

Other duties as assigned

Required Qualifications

Educational Requirements

Associates degree in information systems, Computer Science, or a related field; or an equivalent combination of education, training, and experience.

Required Experience

Four (4) years of relevant IT support experience.

Preferred Qualifications

Preferred Educational Qualifications

Bachelors degree in Information Technology, Computer Science, or other related field

Preferred Experience

4+ years working with both Windows and Mac endpoints focusing on endpoint deployment using Intune and Jamf as well as other service tools such as Cortex, CrashPlan, GoToResolve, TeamDynamix, LanSchool, LabStats, etc.

Skilled with Omnissa Horizon formerly known as VMWare Horizon View for configuring and deploying virtual machines.

Proposed Salary

This position is a pay grade 8. The available salary range is $47,476 to $69,081. Starting salary within this range is based on relevant years of experience.

For more information about GCSU compensation practices, click here: https://www.gcsu.edu/humanresources/pay-grade-structure.

Knowledge, Skills, & Abilities

ABILITIES

• Ability to document work in progress.
• Ability to multitask in busy environments.
• Ability to troubleshoot technology problems.
• Ability to troubleshoot, diagnose, and correct complex problems in a timely manner.
• Ability to work as part of a team and interact professionally with others.

KNOWLEDGE

• A working understanding of computer hardware and network infrastructure.

SKILLS

• Effective written and verbal communication skills.
• Ability to investigate and analyze information and draw conclusions.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individuals age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individuals protected status; nor shall any individual be given preferential treatment because of the individuals protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time

This position does not require security clearance.

Background Check

• Criminal Background Check
• Education Verification
• Motor Vehicle Check