Technology Support Specialist

Technology Support Specialist

Pay: $22–24/hr

Contract: 1 year with potential for permanent hire

Schedule: Monday–Friday, 7:30am–3:30pm

Experience: Minimum 2 years relevant work experience

Location: Kansas City, MO (Onsite only)

PURPOSE OF JOB: Serve as the primary Tier I technology support contact for the Department of Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide proactive customer service to students and staff
• Support hardware, software, and web-based tools
• Train users on district technology resources
• Troubleshoot devices: laptops, desktops, printers, scanners, etc.
• Deploy and maintain operating systems and software
• Conduct inventory and preventative maintenance
• Assist with employee websites and tech orientation
• Collaborate with the Digital Learning Team
• Educate users on tech work order procedures
• Travel within district to support tech needs
• Participate in special technology projects

REQUIRED QUALIFICATIONS:

• Strong software and hardware troubleshooting skills
• Experience working with MacBook, iPad, Chromebook, and PC
• Troubleshoot devices: laptops, desktops, printers, scanners, etc.
• Deploy and maintain operating systems and software
• Familiarity with warranty procedures and peripheral devices
• Excellent communication and organizational skills
• MUST be able to lift up to 40 lbs
• Valid driver’s license and personal vehicle (mileage reimbursed)
• Self-motivated and able to educate users effectively

PREFERRED QUALIFICATIONS:

• Knowledge of ITIL and service management tools
• Experience with large-scale deployments
• Microsoft Windows certification

SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS:MUST be able to sit, stand, walk, lift, and perform basic physical tasks. MUST be able to lift up to 40lbs. Reasonable accommodations available.