Technology Support Specialist
Pay: $22–24/hr
Contract: 1 year with potential for permanent hire
Schedule: Monday–Friday, 7:30am–3:30pm
Experience: Minimum 2 years relevant work experience
Location: Kansas City, MO (Onsite only)
PURPOSE OF JOB: Serve as the primary Tier I technology support contact for the Department of Technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide proactive customer service to students and staff
- Support hardware, software, and web-based tools
- Train users on district technology resources
- Troubleshoot devices: laptops, desktops, printers, scanners, etc.
- Deploy and maintain operating systems and software
- Conduct inventory and preventative maintenance
- Assist with employee websites and tech orientation
- Collaborate with the Digital Learning Team
- Educate users on tech work order procedures
- Travel within district to support tech needs
- Participate in special technology projects
REQUIRED QUALIFICATIONS:
- Strong software and hardware troubleshooting skills
- Experience working with MacBook, iPad, Chromebook, and PC
- Troubleshoot devices: laptops, desktops, printers, scanners, etc.
- Deploy and maintain operating systems and software
- Familiarity with warranty procedures and peripheral devices
- Excellent communication and organizational skills
- MUST be able to lift up to 40 lbs
- Valid driver’s license and personal vehicle (mileage reimbursed)
- Self-motivated and able to educate users effectively
PREFERRED QUALIFICATIONS:
- Knowledge of ITIL and service management tools
- Experience with large-scale deployments
- Microsoft Windows certification
SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS:MUST be able to sit, stand, walk, lift, and perform basic physical tasks. MUST be able to lift up to 40lbs. Reasonable accommodations available.