Technology Support Specialist

OverviewJob Description: Our great client in Milwaukee, WI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected] .ResponsibilitiesProviding Level 1 and 2 support, as needed; Level 3 issues will be escalatedManaging proprietary software changes and the introduction of new and highly complex technologiesFull desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.The resolution of all field computer associated problemsLeveraging a ticketing system to manage workflowWorking occasionally with vendors; tracking service agreementsMaintaining appropriate inventory to get new users up and running in short orderQualificationsTo meet the basic qualifications for this role you must have:2 years of Level 1 Help Desk experienceLegal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorshipTo be a strong fit for the Technology Success Specialist opportunity, you will have:An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience2+ years of Level 1 and 2 Help Desk experience preferredDemonstrated success troubleshooting PC related problems in a Windows environmentStrong technical knowledge of computers, networks, systems & the Internet including the ability to:Answer basic troubleshooting questions for desktop computers / laptopsSupport and maintain a LAN/ServerInstall system changesProvide sign-on maintenance/assistanceSet-up and maintain networked computersOrder network office computers and track maintenance agreementsBasic understanding of printers, telecommunications/phone systems, video conferencing and office equipmentExperience working with vendors preferredAbility to travel locally to the corporate and district officesCore competencies and characteristicsSelf-starter able to work independently, be resourceful and problem solve without direct day-to-day supervisionExcellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issuesStrong written and verbal communication skillsThe ability to balance multiple priorities; strong demand management skillsEEOEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Benefits OverviewApex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.Note: This description may contain boilerplate language that appears in multiple postings. It is intended to convey the key responsibilities and qualifications for the role.#J-18808-Ljbffr