The Technology Support Specialist is a member of the Instructional Technology team responsible for delivering high-quality reliable and consistent technical support across Spotsylvania County Public Schools. This role serves as a first responder to end-user concerns and provides troubleshooting installation and maintenance of hardware software and applications. The Technology Support Specialist may also specialize in specific technical areas to support the instructional program and participate in departmental projects aligned with the goals and objectives of the division.Essential Job FunctionsResponds to technology support requests from staff students and administrators.Documents and tracks support calls through the work order system.Provides technical support and routine maintenance for computers laptops Chromebooks tablets projectors smartboards printers and other instructional technology equipment.Troubleshoot and repair hardware including on-site network equipment or remove devices for repair when necessary.Installs configures and maintains approved software and applications re-images devices as needed and ensures proper functionality.Performs basic to intermediate network troubleshooting.Maintains a high level of expertise in technology platforms used within the school division.Conducts light network administration tasks such as user account management malware removal and computer system maintenance.Implements and follows preventive maintenance and cleaning schedules for instructional equipment.Monitors and maintains accurate inventories of hardware and software updates database listings for schools and the central office as needed.Reports and document equipment damage or loss.Provides support and training to users on technology best practices and usage e.g. logging in printing file management email.Assists in ordering and tracking technology supplies through school-level budgets.Reports misuse of technology resources in accordance with division policy.Collaborates effectively with instructional technology staff and school personnel to deliver consistent and reliable support services.Clickhereto view the full Job Description.Education and ExperienceHigh School Diploma or GEDCurrent valid not expired State Drivers LicenseOne 1 year of experience providing IT support to an office or organization ideally within the Education industryCompTIA A certificationAbout Spotsylvania County Public SchoolsComprised of 31 schools and home to a diverse student population of over 24000 Spotsylvania County Public Schools is one of the largest School Divisions in the Commonwealth of Virginia.So what sets us apart Choosing SCPS means joining a highly collaborative team of professionals who inspire challenge and support one another to be their very best everyday. As a team member you become part of something much bigger - Your success directly influences our students success. Here YOU make a difference.The financial benefits of working for Spotsylvania County Public Schools include a competitive salary monthly PTO accrual robust healthcare benefit plans enrollment or transition into the Virginia Retirement System VRS with defined contributions and potential employer match FMLA and Short-Term Disability leave Tuition Reimbursement Employee Assistance Programs EAPs and employer paid Life Insurance.To learn more about Spotsylvania County Public Schools and our teams please visit our website athttpswww.spotsylvania.k12.va.us.Employment TermsEmployment may be offered as a 12-Month 243 Day contract at a minimum of 7.5 hours worked per day. This position is evaluated annually.Together we prepare our students for their future. We look forward to welcoming you to theWeAreSpotsyteam._____Spotsylvania County Schools is an Equal Opportunity Employer and committed to non-discrimination in the workplace.Criminal record and background checks will be completed after an offer is made.