Technology Support Team

Support Technician – Managed Service Provider (MSP)

Location: Richardson, TX (Serving DFW Metroplex)
Employment Type: Full-Time

Role Overview

The Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting.

Key Responsibilities

• Deliver remote and onsite technical support for client systems
• Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services
• Manage and document support tickets with accuracy and professionalism
• Assist with new user, device, and client on-boarding
• Monitor and maintain systems using RMM tools
• Support Microsoft 365, Azure AD, and common business applications
• Escalate advanced issues to senior engineering staff when appropriate
• Build and maintain positive client relationships through reliable service

Qualifications

• 1–3 years of IT support experience (MSP experience preferred)
• Strong knowledge of Windows operating systems and Microsoft 365
• Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs)
• Experience with RMM/PSA platforms
• Familiarity with Active Directory and Azure AD
• Awareness of cybersecurity best practices
• Valid driver’s license and reliable transportation for occasional onsite visits

Core Competencies

• Professional communication and customer service skills
• Strong problem‐solving abilities and attention to detail
• Ability to prioritize tasks and manage time effectively
• Comfortable working independently and within a team
• Adaptability in a dynamic, multi‐client environment

What We Offer

• Professional development and certification opportunities
• Supportive team environment with room for growth
• Competitive compensation and benefits package
• Exposure to a wide range of technologies and client environments

Certification(s) and/or Experience in any of these areas are a plus:

- Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6

Viyu Network Solutions is a technology service provider built to give small and mid-sized businesses enterprise-grade IT without enterprise-grade complexity. We combine a privately-owned public cloud platform, a full managed services practice, and strong value-added reseller relationships to deliver complete technology solutions under one roof.