Technology Support Technician 1 Salary $22.08 Hourly Location Youngstown, Ohio Job Type Classified Job Number 202600115 Division Finance & Business Operations Department IT Customer Services Opening Date 04/10/2026 Bargaining Unit Status Association of Classified Employees (ACE) Salary Grade AN Full-time Equivalency 1.0 Description Benefits Questions Summary of Position The class works under direct supervision and is responsible for the resolution of customer technology issues, questions, and/or the deployment of existing technologies typically as escalated from the service desk, and/or as assigned. Tasks include installation of, upgrades to, and approved removal of, technology equipment and software applications, problem diagnosis, and resolution according to standard and/or best practices; works with clients to ensure the functionality and workability of necessary technologies. Logs progress, work status, and accounts for time spent. Position Information Essential Functions and Responsibilities: 60% - Logs technology services and/or help provided via the service management system; ensures no loss of data during procedures performed; completes a set minimum number of service tickets per day; knows and adheres to all documented policies, procedures, regulations, and work requirements. Prepares reports on work, assignments, time, status, etc. as scheduled and requested; escalates well-documented issues to other teams and/or employees as necessary and appropriate; represents the department in a professional, courteous, and helpful manner. Installs, configures, tests, and maintains technology hardware and/or software using standard methods and/or tools. Works with, protects, secures, migrates, etc. data as needed to perform required and/or assigned duties implementing standard procedures and/or best practices to ensure no data loss. Creates and maintains concise, accurate, and timely records of services rendered and help requests. Maintains documentation for new and changing technologies especially regarding hardware and/or software. 25% - Acts as backup to Service Desk Technicians on an as-needed basis including participation as standby "jump and run" support personnel. Serves as a resource for technology and/or business project tasks as assigned. 15% - Trains constituents as needed regarding technology functions and operations. Serves as a secondary in a primary/secondary support role with a Technology Support Technician 2. Other Functions And Responsibilities: Assists with training new hires. Performs any and all other duties assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor. Equipment Operated: Computer and all other standard office equipment; related equipment as specified by supervisor. Work Schedule: M-T-W-Th-F 8:00a.m. - 5:00p.m (Occasionally on call; occasional evenings and weekends; overtime may be required). Primary Location: Youngstown Supervision Exercised: May exercise supervision over student employees. Reports to: Manager - Campus Technology Support Qualifications and Competencies Required Certifications, Training, and/or Licensures: None Sponsorship and/or Work Authorization Status: This position is not eligible for sponsorship. Knowledge, Skills, and Abilities: Knowledge of: data protection and security awareness; business information systems, office productivity, security, backup, software, and related; network connectivity of various devices including desktop and laptop computers, smartphones, electronic tablets and pads, etc. running various operating systems; network administration including diagnosing and resolving technology issues over LAN/WAN; employee training and development. Skill in: written and verbal communication; operation of current consumer technologies, peripheral equipment, instructional technologies and instrumentation and trending and/or scientific software apps. Ability to: cooperate and interact in problem solving with coworkers in a team environment; document and communicate technical issues well and in a non-technical manner; resolve technology issues, questions, and complaints from clients and especially those escalated by the service desk and provide a friendly atmosphere; maintain proficiencies regarding technology duties and tools. () Developed after employment. Minimum Qualifications: High school diploma or GED; demonstrated competency in customer service technology support, proficient with local, networked and mobile technologies, office productivity applications, network connectivity including operations, and/or problem diagnosis and resolution. Preferred Qualifications: Bachelor's degree in computer information systems or related field; demonstrated competency responding and resolving user technology questions and/or issues. Certified in a technology related program within the past four years. At Youngstown State University we are committed to a comprehensive employee benefit program that helps our employees live healthy, feel secure, and maintain a work/life balance. YSU offers two options for medical plans, optional dental and vision insurance and life insurance. These plans are reviewed annually to maintain competitiveness while being cost effective. In addition, YSU offers tuition remission, 403(b) and 457 retirement planning options, as well as state pension programs and optional voluntary life insurance benefits. Medical Mutual of Ohio Medical plans Dental Benefits Vision Benefits Group Life Insurance (University Sponsored and Voluntary) Group Long Term Disability (University Sponsored and Voluntary) Flexible Spending Account Health Savings Account Tuition remission Employee Assistance Program Wellness Initiatives Sick Leave Vacation Accrual Paid Holidays State Retirement Programs 403b and 457b Voluntary Retirement Options 01 Do you have at least a High School Diploma or GED? Yes No 02 Do you have demonstrated competency in customer service technology support, proficient with local, networked and mobile technologies, office productivity applications, network connectivity including operations, and/or problem diagnosis and resolution? Yes No 03 What is the highest level of education that you have attained? Did not complete high school. High school diploma/GED or equivalent Some college Associates degree Bachelors degree Masters degree Doctoral degree Post doctoral degree * Juris doctor degree 04 Please describe your related experience. Required Question Employer Youngstown State University (OH) Address 1 Tressel Way Youngstown, Ohio, 44555 Phone 330-941-1508 Website http://www.ysu.edu