Technology Support Technician

Posting Details

Posting Summary

Position Number Working Title Technology Support Technician Division Office of the Chancellor Department/Unit Information Technology Section Information Technology (section) Primary Purpose of Organizational Unit

The Division of Information Technology (IT) strengthens and supports the University's mission of exemplary teaching and learning, scholarly and creative research, and effective engagement and public service by providing the information technology infrastructure, software, hardware, and support to achieve the University's strategic goals. IT is composed of four departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Description of Work

The Technology Support Technician role focuses on providing hands-on IT support for computer systems, classroom technology, and campus users. The position supports both hardware and software operations while assisting Technical Analysts with setup, deployment, troubleshooting, and maintenance of technology across the ECSU campus.

Key Responsibilities

• Support and maintain Macs, PCs, and network-connected devices
• Assist with equipment setup, configuration, deployment, and delivery
• Manage service requests and document technical issues
• Troubleshoot hardware, software, and network connectivity problems
• Run diagnostic tests and repair computer equipment
• Provide technical support in person and over the phone to staff and students
• Support classroom technology and campus IT operations
• Communicate technical information clearly and professionally
• Maintain a strong customer service attitude and attention to detail

Qualifications

• Two-year college degree or technical training in Information Technology or a related field
• Experience troubleshooting computer hardware and software
• Familiarity with Windows and macOS systems
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Dependability, professionalism, and time management skills

The position reports to the IT Client Services Manager and works closely with Technical Analysts while gaining exposure to multiple areas of the ITCS department.

Competencies/Knowledge Skills, and Abilities Required in this Position

Competencies, Knowledge, Skills, and Abilities Required

Technical Competencies

• Knowledge of computer hardware, software, and operating systems
• Ability to troubleshoot and resolve technical issues related to PCs, Macs, printers, and peripheral devices
• Understanding of network connectivity, wireless networking, and basic network troubleshooting
• Familiarity with classroom technology, audiovisual equipment, and campus IT systems
• Knowledge of system deployment, configuration, and maintenance procedures
• Experience using help desk or ticketing systems to manage service requests
• Ability to run diagnostic tests, perform hardware repairs, and maintain computer equipment
• Understanding of cybersecurity principles, endpoint security, and safe computing practices
• Familiarity with Windows and macOS administration and support

Communication Skills

• Strong verbal and written communication skills
• Ability to explain technical information clearly to non-technical users
• Professional customer service and interpersonal skills
• Ability to provide support in person, over the phone, and through electronic communication

Problem-Solving Abilities

• Strong analytical and troubleshooting skills
• Ability to identify technical problems and implement effective solutions
• Ability to prioritize tasks and manage multiple assignments simultaneously
• Attention to detail and accuracy in documenting technical issues and resolutions

Professional Competencies

• Dependability and punctuality
• Ability to work independently and collaboratively within a team environment
• Ability to work effectively under pressure in a fast-paced environment
• Strong organizational and time-management skills
• Professional appearance, conduct, and work ethic
• Willingness to learn new technologies and adapt to changing technical environments

License or Certification Required by Statute or Regulation Management Preferences

Preferred Knowledge and Certifications

• CompTIA Network+ Certification, preferred but not required
• CompTIA Security+ Certification , preferred but not required
• Knowledge of server security and administration
• Knowledge of network security and administration

Position Recruitment Range Depends on experience Position Category Temporary/Student Position Status Temporary Work Hours (i.e. 8:00-5:00pm, etc.) 8:00 am - 5:00 pm Work Schedule (i.e. Mon-Fri, Rotating Shifts, Etc.)

Monday - Friday

Posting Detail Information

Posting Number ATS00249P Job Open Date 06/12/2026 Job Close Date 06/15/2026 Open Until Filled Special Instructions to Applicant AA/EEO Statement

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

Eligibility for Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E-Verify participant.

Quicklink for Posting https://jobs.ecsu.edu/postings/7639

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Letter of Recommendation 1
• DD214

Optional Documents