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Technology Support Technician

Sport Clips - Support Center

Georgetown, TX

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JOB DETAILS
SKILLS
Asset Management, Atlassian JIRA, Best Practices, Communication Skills, Computer Workstations, Customer Experience, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Detail Oriented, Firewalls, Health Insurance, Help Desk, Identify Issues, Information/Data Security (InfoSec), Kiosks, Knowledge Base, Laptop PC, Lift/Move 50 Pounds, Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Product Family, Microsoft Windows Operating System, Multitasking, On Site Support, Operational Support, Point of Sale (POS) Systems, Problem Solving Skills, Process Improvement, Retail, Retail Operations, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Building, Team Player, Technical Support, VPN (Virtual Private Network), Vision Plan
LOCATION
Georgetown, TX
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources

At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. We’re looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.


In this role, you’ll be a key player in supporting both our corporate teams and retail locations—ensuring everything from laptops to POS systems works seamlessly. If you love hands-on tech, fast-paced environments, and making a real impact, this is your opportunity.

This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.

What You’ll Do


Technology Deployment & Support
  • Set up, image, and deploy laptops and workstations for in-office and remote employees 
  • Troubleshoot and resolve hardware and software issues to keep teams productive 
Business Application Support
  • Support internal platforms and applications used across the business 
  • Train and guide team members so they can get the most out of our tools 
Retail Technology Support
  • Support retail operations with a focus on POS systems and kiosks 
  • Quickly resolve store-level tech issues to minimize downtime 
Asset Management
  • Track and manage IT assets with accuracy and attention to detail 
  • Perform upgrades and maintenance to keep systems compliant and reliable 
Security & Compliance
  • Maintain strong security practices and protect company data 
  • Stay current on emerging threats and best practices 
User Training & Helpdesk Support
  • Provide friendly, effective support to end-users 
  • Document all work in our ITSM system (Jira) for visibility and tracking 
Collaboration & Innovation
  • Partner with IT and business teams to improve processes 
  • Help build and maintain a knowledge base to empower users 

What You Bring


Technical Skills
  • 1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience) 
  • Strong troubleshooting skills across hardware, software, and networking 
  • Experience with Windows, macOS, and Microsoft 365 
  • Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls) 
  • Familiarity with POS systems and retail tech environments 
  • Experience with ticketing systems like Jira 
Problem Solving & Ownership
  • Ability to think critically and solve issues end-to-end 
  • Comfortable working independently and managing multiple priorities 
Communication & Customer Focus
  • Excellent communication skills—technical and non-technical 
  • Patient, friendly, and professional approach to user support 
  • Strong customer-first mindset, even under pressure 
Growth Mindset
  • Eagerness to learn new tools and technologies 
  • Adaptability in a fast-changing environment 
  • Team-oriented with a willingness to share knowledge 

 Additional Details
  • Ability to lift up to 50 lbs (equipment setup) 
  • Occasional travel for on-site support 
  • Flexibility for after-hours or weekend support when needed 

 Why Join Sport Clips?
  • Be part of a growing, tech-driven organization 
  • Work in a collaborative, supportive IT team 
  • Make a direct impact on both corporate and retail operations 
  • Opportunity to grow your skills and career 

Flexible work from home options available.

About the Company

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Sport Clips - Support Center

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