Technology Support Technician

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. We're looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.

In this role, you'll be a key player in supporting both our corporate teams and retail locations-ensuring everything from laptops to POS systems works seamlessly. If you love hands-on tech, fast-paced environments, and making a real impact, this is your opportunity.

This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.

What You'll Do

Technology Deployment & Support

• Set up, image, and deploy laptops and workstations for in-office and remote employees
• Troubleshoot and resolve hardware and software issues to keep teams productive

Business Application Support

• Support internal platforms and applications used across the business
• Train and guide team members so they can get the most out of our tools

Retail Technology Support

• Support retail operations with a focus on POS systems and kiosks
• Quickly resolve store-level tech issues to minimize downtime

Asset Management

• Track and manage IT assets with accuracy and attention to detail
• Perform upgrades and maintenance to keep systems compliant and reliable

Security & Compliance

• Maintain strong security practices and protect company data
• Stay current on emerging threats and best practices

User Training & Helpdesk Support

• Provide friendly, effective support to end-users
• Document all work in our ITSM system (Jira) for visibility and tracking

Collaboration & Innovation

• Partner with IT and business teams to improve processes
• Help build and maintain a knowledge base to empower users

What You Bring

Technical Skills

• 1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
• Strong troubleshooting skills across hardware, software, and networking
• Experience with Windows, macOS, and Microsoft 365
• Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
• Familiarity with POS systems and retail tech environments
• Experience with ticketing systems like Jira

Problem Solving & Ownership

• Ability to think critically and solve issues end-to-end
• Comfortable working independently and managing multiple priorities

Communication & Customer Focus

• Excellent communication skills-technical and non-technical
• Patient, friendly, and professional approach to user support
• Strong customer-first mindset, even under pressure

Growth Mindset

• Eagerness to learn new tools and technologies
• Adaptability in a fast-changing environment
• Team-oriented with a willingness to share knowledge

Additional Details

• Ability to lift up to 50 lbs (equipment setup)
• Occasional travel for on-site support
• Flexibility for after-hours or weekend support when needed

Why Join Sport Clips?

• Be part of a growing, tech-driven organization
• Work in a collaborative, supportive IT team
• Make a direct impact on both corporate and retail operations
• Opportunity to grow your skills and career

Flexible work from home options available.

Compensation: $55,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sport Clips is one of the most respected and fastest-growing hair care franchises in the United States. Recognized by Entrepreneur as one of the Top 10 "Fastest-Growing Franchises" and FORBES as a "Top Ten Best Franchise" to buy for its investment category, Sport Clips continues to experience success through our belief that our Team Members are our greatest asset. Founded by Gordon Logan in 1993, Sport Clips now operates a franchise system of nearly 1,900 stores in the United States and Canada - and counting!

At Sport Clips, it is our mission to create a championship haircut experience for men and boys in an exciting sports environment! When you become a member of the Sport Clips Team, you will be joining people who live by three simple values, which were inspired by the same core values famed football coach, Lou Holtz, used to build championship football teams: "Do Your Best. Do Whats Right. Treat Others the Way They Want to Be Treated." Whether it's through the many important causes Sport Clips stores support, or our program established to help team members in need, there are many ways you'll see values in action at Sport Clips! Join us to see why, at Sport Clips… It's Good to be a Team Member!

If you're looking to build your career, Sport Clips is the place for you. Discover more about our company and see what our Team Members are saying on Facebook.