Technology Support Technician

UPPER ARLINGTON CITY SCHOOLS

Position: Technology Support Technician

Salary Range: $24.78 - $27.59 p/hour, depending on experience

Time Schedule: 12 months

Reports to: Chief Technology Officer

Employment Status: Full Time

FLSA Status: Exempt

Description: Maintains IPads, laptops, desktop computers, classroom and office equipment, district-wide applications, and operating system software. Provides support and assistance in student and staff education and instruction. Supports the implementation of Board policy, regulation, and guidelines. Aids in maintaining, distributing, collecting, and repairing district-wide inventory updates of equipment and software regardless of platform.

NOTE: The lists below are not ranked in order of importance and are subject to change based on the district''s needs.

Qualifications:

• High school diploma or general education degree (GED)? Experience with Apple hardware and software.
• Experience in K-12 education preferred.
• Apple Certified Mac Technician (ACMT) certification preferred. The district will provide access to self-paced course materials and pay for the first exam.
• One to two years of related experience.
• Such alternatives to the above qualifications as the Supervisor and/or Board of Education may find appropriate

General Performance Factors

• Appropriate dress and standard of good grooming in accordance with the position held and the employee handbook requirements.
• Employee conformity with all applicable established rules.
• Implements practices that assure the safety of students, employees, or the general public. These practices may reflect specific directives or simple forethought about potentially dangerous conditions, and the use of good judgment to keep the workplace safe.
• Demonstrates effective public contact through personal or telephone conversations, correspondence, and day-to-day interactions.
• Maintains a clean, neat, and organized work station/area.

Required Knowledge, Skills, and Abilities:

• Ability to work effectively, collaboratively, and positively with others.
• Ability to communicate ideas and directives clearly and effectively, both orally and in writing.
• Effective active listening skills.
• Organizational, time management, troubleshooting, and problem-solving skills.
• Ability to work independently and with a team.
• Ability to operate general office equipment, e.g., copier, fax.
• Computer productivity skills, including spreadsheets and databases.
• Multitasking skills.
• Ability to utilize appropriate computer software and programs.
• Knowledge of modern office practices, procedures, and equipment.
• Ability to prioritize and complete job assignments.
• Ability to communicate with all types of people.
• Understand and perform duties within the scope of authority.
• Such alternatives to the above required knowledge skills and abilities as the Supervisor and/or Board of Education may find appropriate.

Office Equipment Operated:

• Copy machine
• Calculator
• Computer/mobile device/printer
• Fax machine
• Telephone/cellular phone
• Other office equipment as needed

Additional Working Conditions:

• Travel within the district and, if needed, outside the district for meetings or conferences.
• Exposure to loud noises
• Over time, evening or weekend shift exchange may be required, pre-approved by the supervisor.
• Interruption of duties by students, visitors, staff, and/or telephoning.
• Regular requirement to sit, stand, walk, talk, see , read, speak, reach, stretch with hands and arms, crouch, climb, kneel, and stoop.
• Regular requirement of moving, lifting, installing, carrying, connecting, and setting up technology devices in the district.
• The employee will receive a mid-year performance review in January and a final yearly performance review by April 30.

Employee shall remain free of any alcohol or non-prescribed controlled substance, use in the workplace throughout his/her employment with the district.

The Upper Arlington City School District Board of Education does not discriminate on the basis of race, color, national origin, sex, including sexual orientation and transgender identity, disbility, age, religion, military status, ancestry, genetic information, or any other legally protected category, in its program and activities, including employment opportunities.

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed by the incumbent. The incumbent will be required to follow the instructions and perform the duties assigned by the incumbent''s supervisor and/or appointing authority.