Technology System Specialist I

Technology System Specialist I

Salary

$84,942.00 - $100,971.00 Annually

Location

San Rafael, CA

Job Type

Full Time, Regular

Job Number

095A-26-09

Department

Health & Human Services

Division

HHS Administration & Planning

Opening Date

09/18/2026

Closing Date

10/16/2026 11:59 PM Pacific

Vacancies

1

Weekly Schedule

37.5 hrs per week

Equal Employment Opportunity (EEO)

The County of Marin is an Equal Opportunity Employer. Persons of color, women, individuals with disabilities, veterans, and adults of all ages are strongly encouraged to apply.

Individuals with Disabilities

If you are a person with a disability and are unable to complete an online application or require an accommodation to participate in a recruitment, you must contact Human Resources at least five work days in advance of the testing step or interview. Please contact the Human Resources Staffing Division at (415) 473-2126 (CRS DIAL 711) .

• Description
• Benefits
• Questions

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

ABOUT THE POSITION

The Technology Systems Specialist I (TSS I) is part of the Health and Human Services Departments' (HHS) Technical Services Team. The TSS I reports to the HHS Technology Systems Coordinator and is led and supported by Technology Systems Specialist IIIs who are on the team. The TSS I provides technical support to end-users on general application software as well as specific departmental systems and equipment. The TSS I also provides professional level support including the development, installation of hardware (includes computer and mobile devices) support and maintenance of hardware and software systems and agency/departmental networks. The TSS I performs hardware refreshes swapping hardware equipment including desktops, laptops, docks, monitors, printers, etc. at workstations. The TSS I is responsible for managing the expectation of clients, following-up with clients after a problem is resolved, and tracking and documenting problem resolutions for future use. The TSS I assists in the configuration, installation, and maintenance of data/information systems, and in the development of technical initiatives of moderate scale for departmental applications. The TSS I oversees the technical and physical aspect of employee and/or department relocation. In addition, the TSS I works with TSS II's and TSS III's (lead), HHS staff and vendors on state applications, including but not limited to CWS/CMS, MEDS, C-IV, OPG, CICS, CalSaws.

The Department of Health and Human Services has one (1) full-time, regular hire position (1.0 FTE - 75.0 hours biweekly) available.

This position is a fully onsite position - remote work is not an option. This position will also require traveling between our multiple HHS locations.

ABOUT YOU

OUR HIGHLY QUALIFIED CANDIDATE

Our highly qualified candidate has demonstrated ability to provide desktop and application support to end users of all knowledge levels, while delivering exceptional customer service. They have experience working in a public sector health care environment and/or general healthcare operations. The candidate also has the ability to manage and triage support calls with minimal supervision. They are knowledgeable of and/or has experience with the State of CA's health care applications and the following applications: Microsoft Office 365, Office 2016, Outlook, Outlook Calendar in an Enterprise environment, Active Directory, Anti-Virus, Network Shares (Scanning, Printing and File), Exchange, Email Encryption, Drive Encryption, Outlook for Mobile Devices (including smartphones and tablets) and mobile security products (such as ITune, Cisco AnyConnect, Cisco Amp). Knowledge in configuring and deploying mobile devices (cell phones and tablets), is ideal.

Our highly qualified candidate is also organized, self-motivated and able to work both independently and as part of a team. They must be flexible in traveling between our multiple HHS locations. The candidate possesses strong written and oral communication skills, interpersonal skills and has experience working with diverse clients. In addition, our highly qualified candidate has knowledge and understanding of the complexities of county government culture. Experience working in a health care operations environment in an information technology capacity and awareness of HIPAA/PHI/PII, and/or mobile and cloud-based applications/technologies, is highly desirable.

QUALIFICATIONS

Knowledge of:

• Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers.
• Standard desktop software.
• Network and desktop operating systems.
• Desktop software integration.
• Internet protocols and services such as WWW, FTP, NNTP, DNS, SMTP or others.
• Programming languages for the personal computer such as Access, Visual Basic or others.
• Techniques for explaining technical concepts to non-technical users.

Ability to:

• Assemble, install, configure, repair and maintain computer hardware, peripherals and components.
• Diagnose and resolve software application problems for desktops and networks and interface systems.
• Install, configure, modify and maintain applicable operating systems, applications, networks, and specialized software.
• Provide training, assist users in problem resolution and explain system and application use.
• Analyze plans, processes or programs and provide verification and reconciliation of specialized departmental systems, computer programs or system processes.
• Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware through formal, informal and on-the-job training and self study.
• Organize own work, setting priorities and meeting critical deadlines.

Establish and maintain effective working relationships with those contacted in the course of the work.

MINIMUM QUALIFICATIONS

Any two-year combination of recent professional experience and relevant computer science coursework that demonstrates the necessary knowledge and abilities. A typical way of achieving these requirements would be completion of two years of college level or technical training in computer science or a closely related field.

IMPORTANT INFORMATION

For any questions concerning this position announcement, please contact at Sarah Githens at sarah.githens@marincounty.gov.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Live Scan (Special Requirements): Candidates selected are subject to fingerprinting by the Sheriffs Department and must pass a Department of Justice Live Scan background check prior to appointment.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL

Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin Countys Benefits Homepage.

Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical: The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

• IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

01

QUALIFYING EDUCATION/EXPERIENCE

The minimum qualifications for the position are as follows:

Any two-year combination of recent professional experience and relevant computer science coursework that demonstrates the necessary knowledge and abilities. A typical way of achieving these requirements would be completion of two years of college level or technical training in computer science or a closely related field.

Please tell us how you meet the minimum requirements listed above. For education, please list your relevant college level coursework, dates courses taken, and school attended. For experience, please include the name of employer(s), dates worked, your exact duties, and number of hours worked per week.

02

Relevant Education and Training

Please provide additional detail regarding the education or training you are using to meet the minimum qualifications. List all relevant college-level or technical coursework in computer science or a closely related field.

For each course or training program, please include:

• Name of the college, university, or technical school
• Course or program title
• Number of semester or quarter units, if applicable
• Dates completed
• Degree, certificate, or credential earned (if applicable)

If you are not using education or training to meet the minimum qualifications, please indicate "Not Applicable."

03

Relevant Professional Experience

Please describe the professional experience you are using to meet the minimum qualifications. For each position, please include:

• Employer and job title
• Dates of employment (month/year to month/year)
• Average number of hours worked per week
• Specific duties and responsibilities that demonstrate relevant knowledge and abilities in computer science, information technology, technology systems, or a closely related area

Please do not rely solely on your job title; describe the specific work you performed.

If you are not using professional experience to meet the minimum qualifications, please indicate "Not Applicable."

04

Two-Year Combination Requirement

The minimum qualifications require any two-year combination of recent professional experience and relevant computer science coursework. Based on the information you provided above, please explain specifically how you meet the two-year requirement.

Please identify which of the following best describes how you qualify and briefly explain your calculation:

• Two years of qualifying education/technical training
• Two years of qualifying professional experience
• A combination of qualifying education/technical training and professional experience totaling two years

If you are qualifying through a combination, please specify how much qualifying education/training and how much qualifying professional experience you are using to meet the two-year requirement.

05

NARRATIVE QUESTIONS

NOTE: If you do not possess any experience, please state "No Experience" in the spaces provided.

Please describe your experience providing technical support to end users. In your response, please describe your experience with the following, as applicable:

• Troubleshooting and resolving hardware, software, application, network, printing/scanning, and/or connectivity issues
• Installing, configuring, deploying, or supporting computers, mobile devices, peripherals, operating systems, or applications
• Supporting Microsoft and enterprise technologies such as Microsoft 365/Office, Outlook, Active Directory, Exchange, network shares, encryption/security tools, mobile devices, and cloud-based applications
• Managing or triaging support requests, documenting resolutions, and following up with users

For each relevant position, please include your employer, length of experience, your specific role and responsibilities, the technologies or systems you supported, and examples that demonstrate your level of hands-on experience.

06

Please describe your experience providing technology support within an organization or for a group of end users. In your response, please address:

• The type and size of organization and approximate number and types of users, departments, or programs you supported
• How you provided effective customer service and communicated technical information to users with varying levels of technical knowledge
• Your experience working independently and collaboratively with other technical staff, departments, and/or vendors to resolve issues
• Any experience supporting healthcare, public-sector, or similarly complex operations, including experience with HIPAA, PHI/PII, security or confidentiality requirements, and/or California healthcare or public-benefit systems, if applicable

Please include the length and scope of your relevant experience and specific examples where possible.

Required Question

Employer County of Marin

Address 3501 Civic Center Drive

Room 124

San Rafael, California, 94903

Phone 415 473-2126

Website https://www.hr.marincounty.gov/our-divisions/join-our-team