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Technology Trainer

JPC Partners

Philadelphia, Pennsylvania

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JOB DETAILS
SKILLS
Analysis Skills, Android, Apple iPhone, Audioconferencing, Call Monitoring, Citrix Product Family, Cloud Computing, Communication Skills, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Disaster Recovery, Document Management, Documentation, Help Desk, Identify Issues, Infrastructure as a Service (IaaS), Internet Security, Interpersonal Skills, Legal, Local Area Network (LAN), Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Network Configuration Management, Network Protocols, On Call, Organizational Skills, Peripheral Hardware, Platform as a Service (PaaS), Printers, Problem Solving Skills, Process Improvement, Professional Services, Remote Access, Software Administration, Software as a Service (SaaS), Staff Training, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Time Management, Training/Teaching, VPN (Virtual Private Network), Videoconferencing, Wide Area Network (WAN), Willing to Travel, iManage
LOCATION
Philadelphia, Pennsylvania
POSTED
15 days ago
JPC is looking for a Technology Trainer/User Support Analyst capable of making an immediate impact in a rapidly changing, fast-paced law firm work environment. The successful candidate will participate with a team of IT professionals responsible for supporting end users with IT issues. Working full time (i.e. 5 days a week) on-site in the firm’s Philadelphia headquarters is required.
Essential Duties and Responsibilities
  • Conduct technology training for all new employees on all firm systems, especially Microsoft Windows, Microsoft 365, iManage and Aderant;
  • Conduct firm-wide technology training as needed on new software or hardware;
  • Compose and update technology documentation on all firm software and hardware;
  • Identify, diagnose and resolve end user support requests by monitoring and responding to user support requests in the Firm’s Help Desk call tracking system (Fresh Service) during normal business hours and regularly scheduled assigned on-call hours;
  • Support Firm applications including Windows 11, Microsoft Office Suite, the document management system (iManage Work10), the financial platform (Aderant) and current remote access system (currently, Citrix);
  • Utilize Help Desk Call Tracking Service (Fresh Service) to identify and respond to all IT support requests ensuring that requests and responses thereto are properly documented, addressed and closed in a prompt and timely manner;
  • Support and assist in the management of the Firm’s cloud based phone system (Zoom) and AV conference and meeting platform (Teams);
  • Support firm approved and issued mobile devices, including Apple iPhone and Android devices;
  • Identify and retire unsupported or soon to be unsupported applications and hardware;
  • Facilitate, support and assist in the planning of new technology testing and rollouts;
  • Keep up with current IT trends and developments by continuing to develop skills and knowledge;
Knowledge, Skills and Abilities
  • Experience in technology training, especially in a law firm or similar professional services environment;
  • Knowledge of all current versions of the MS Office Suite, Windows Operating Systems, Exchange Online environment and Active Directory/Azure;
  • Knowledge of iManage Work10 and Aderant or similar systems;
  • Understanding of LAN/WAN configurations, Windows networking and remote access technologies including VPN;
  • Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions;
  • Working knowledge of Windows server administration.
  • Strong customer service, interpersonal and organizational skills with an ability to communicate effectively with tact and unwavering commitment to end user satisfaction;
  • Flexibility, integrity and an ability to work well with others, as well as independently. Attention to detail.
  • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified;
  • General Knowledge of Cybersecurity, Disaster Recovery and Security Awareness issues;
  • Proven ability to improve IT processes and procedures;
  • Some regional travel to other offices is occasionally required.
Education and/or Experience
  • Bachelor’s degree is preferred but equivalent training, education and experience demonstrating ability to perform the required duties is, at least, required;
  • Experience providing IT support in a law firm environment strongly preferred;
  • Microsoft certifications preferred.

About the Company

J

JPC Partners

JPC Partners

Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.

Services

Retained Search

When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.

Direct Hire Staffing

Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.

Contract Staffing and Contract to Hire Staffing

Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.

JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.

JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.

JPC helps our clients place IT talent in the following and other areas:

  • CEO / CTOs / CIOs / VPs of IT
  • Application and Infrastructure Directors
  • Project Managers
  • Business Analysts
  • Database Administrators
  • Technical Writers
  • Network Architects and Administrators
  • Software QA / Testers
  • Systems Architects
  • Application Developers
  • Application Architects
  • Web Developers
  • Data Warehousing
  • Business Intelligence
  • IT Auditors
  • Network Engineers
  • Programmer Analysts
  • Mobile Application Developers

Temporary Staffing

Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2004
WEBSITE
http://www.jpcpartners.com

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