Job Description
Position: Tier 3 Support Engineer
Location: Fully Remote
Duration: Multi-Year Contract
Windows 10/11 Support & Troubleshooting-Advanced desktop support, OS issues, profiles, drivers, hardware
Microsoft Intune-Device management, Application deployment, Device policies
SCCM / MECM- Software deployment, Imaging, Endpoint management
Windows Migration Experience-Windows 11 migrations, Hardware refreshes, Device replacement projects
Active Directory / Entra ID-User accounts, Group Policy, Authentication issues
Microsoft 365 Support- Outlook, Teams, OneDrive, Microsoft 365 applications
Networking Fundamentals- DNS, DHCP, TCP/IP, VPN troubleshooting
Seeking a Tier 3 Service Desk Engineer to support a large-scale enterprise endpoint migration initiative. This individual will serve as the senior escalation point for complex desktop, endpoint, and Microsoft 365 issues while supporting Windows device deployments, migrations, and post-migration stabilization efforts. The ideal candidate will have strong experience supporting Windows environments, Microsoft Intune, SCCM/MECM, Active Directory/Entra ID, and enterprise endpoint management technologies.
Key Responsibilities
Location: Fully Remote
Duration: Multi-Year Contract
- Number of openings 5
- Work schedule: 9am – 5pm
- Active Secret Clearance – (must be able to obtain/maintain)
- Active IAT level 2 or IAT level 3 certification – must
- HS Diploma with a minimum of 5 years of experience
- Secret Clearance
- DoD 8570 certification (Security+ or equivalent)
- 5+ years of experience supporting enterprise Windows environments
- Experience providing Tier 3 desktop, endpoint, or service desk support
- Strong troubleshooting experience with Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and SCCM/MECM
- Experience with Active Directory and Microsoft Entra ID
- Experience supporting endpoint migrations, Windows upgrades, or hardware refresh projects
- Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Excellent problem-solving and root cause analysis skills
Windows 10/11 Support & Troubleshooting-Advanced desktop support, OS issues, profiles, drivers, hardware
Microsoft Intune-Device management, Application deployment, Device policies
SCCM / MECM- Software deployment, Imaging, Endpoint management
Windows Migration Experience-Windows 11 migrations, Hardware refreshes, Device replacement projects
Active Directory / Entra ID-User accounts, Group Policy, Authentication issues
Microsoft 365 Support- Outlook, Teams, OneDrive, Microsoft 365 applications
Networking Fundamentals- DNS, DHCP, TCP/IP, VPN troubleshooting
Seeking a Tier 3 Service Desk Engineer to support a large-scale enterprise endpoint migration initiative. This individual will serve as the senior escalation point for complex desktop, endpoint, and Microsoft 365 issues while supporting Windows device deployments, migrations, and post-migration stabilization efforts. The ideal candidate will have strong experience supporting Windows environments, Microsoft Intune, SCCM/MECM, Active Directory/Entra ID, and enterprise endpoint management technologies.
Key Responsibilities
- Provide Tier 3 technical support for complex endpoint, desktop, and migration-related issues
- Troubleshoot Windows 10/11 operating systems, hardware, drivers, user profiles, and device configurations
- Support Windows migrations, hardware refreshes, operating system upgrades, and endpoint deployments
- Investigate and resolve deployment failures, application issues, and endpoint performance problems
- Serve as the escalation point for Tier 1 and Tier 2 support teams
- Support Microsoft Intune, SCCM/MECM, Autopilot, and other endpoint management platforms
- Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and authentication-related issues
- Support Active Directory, Entra ID, Group Policy, and user identity management
- Assist with endpoint security technologies including BitLocker, Defender, Conditional Access, and device compliance
- Create and maintain technical documentation, knowledge articles, and troubleshooting guides
- Participate in migration cutovers, deployment activities, and post-migration support efforts
Numbers & Facts
| Location | Reston, VA (Remote) |
| Industry | Computer/IT Services |
| Salary | $60–$62.50 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.apolisrises.com/ |
Benefits
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
About Company
Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.
We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.
Skills
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