Tele Operator Shift Supervisor

Our Client, an Automotive company, is looking for a Tele Operator Shift Supervisor for their Las Vegas, NV location.

Responsibilities:

• Uphold a safety-centric, inclusive, and open communication culture
• Support tacticians in day-to-day service operations
• Complete all administrative tasks related to team coordination and schedule validation
• Conduct written and oral performance feedback with direct reports at regular intervals
• Become knowledge experts on Client's proprietary software related to TeleOps service
• Motivate and mentor direct reports to execute and deliver to Client's high standards
• Interact with contractors assigned to Client to answer questions, provide information, and ensure they understand and execute their job assignments.
• Support missions through a wide variety of roles
• Act as a "player/coach" by regularly
• Act as first point of contact to support service escalations

Requirements:

• 6 months of TeleOps experience and has supported a Client milestone
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
• Preferred Skills
• 6 months of experience with Client as an employee or contractor in a TeleOps role.
• 2+ years of autonomous vehicle industry or operations experience
• Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience
• Experience in leading or managing a highly cross-functional team

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities