The Tele Sales Manager a telephone-based position responsible for leading a team of consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Strategic planning (20 - 30% of time)
Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
Collect customer feedback and distribute internally to influence product development based on customer need
Coaching and development (20 - 30% of time)
Coach and develop a group of consultants to drive growth and hit sales targets
Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
Performance management (10 - 20% of time)
Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities
Business development (10 - 20% of time)
Identify key client opportunities and handle client escalations, as needed
Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
Compliance (100% of time)
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions
Knowledge, Skills, Attributes, and Experience
Client development
Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
Coaching
Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
Performance management
Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
Demonstrating value
Proactively and consistently demonstrates the value of partnering with American Express
Results focus
Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
Strategic thinking
Leadership and team motivation
Personal accountability
Compliance focused
Strategic planning (20 - 30% of time)
Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
Collect customer feedback and distribute internally to influence product development based on customer need
Coaching and development (20 - 30% of time)
Coach and develop a group of consultants to drive growth and hit sales targets
Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
Performance management (10 - 20% of time)
Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities
Business development (10 - 20% of time)
Identify key client opportunities and handle client escalations, as needed
Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
Compliance (100% of time)
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions
Knowledge, Skills, Attributes, and Experience
Client development
Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership
Coaching
Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions
Performance management
Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
Demonstrating value
Proactively and consistently demonstrates the value of partnering with American Express
Results focus
Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Market, industry, & product knowledge
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Attributes
Strategic thinking
Leadership and team motivation
Personal accountability
Compliance focused