Tele-Wellness Program Manager

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The Tele-Wellness Program Lead acts as a program manager of a multidisciplinary tele-wellness program for people with neurologic disorders. In this position, the Tele-Wellness Program Manager works with various outpatient and inpatient clinical and research programs at Shepherd Center to develop, manage, and evaluate tele-wellness content and programming.

JOB RESPONSIBILITIES

Development of Online Tele-Wellness Program

• Design tailored, evidenced-based tele-wellness content for people with neurologic disorders by acquiring input from potential users, clinicians, and other stakeholders.
• Identify the different types of content needed to establish a comprehensive tele-wellness program.
• Identify potential instructors for each type of class based on expertise and experience.
• Create original tele-wellness content to directly address the needs, concerns, and preferences of stakeholders.
• Categorize content based on user needs.
• Organize content into goal-specific programs.

Manage Online Tele-Wellness Program and Industry Partnerships

• Facilitate sustained content development across disciplines by working with various outpatient and inpatient programs to identify and troubleshoot any needs and concerns.
• Provide oversight of Clinical Tele-Exercise Instructors.
• Review and edit pre-recorded video content.
• Audit content for quality assurance.
• Troubleshoot technical issues.
• Manage instructor and user access to online content.
• Schedule publication of pre-recorded and live online content.
• Maintain catalogue of available content and identify types of content needed to maintain a comprehensive tele-wellness platform.
• Work with tele-health industry partners to communicate Shepherd's Tele-Wellness vision.
• Communicate the needs of concerns of clinicians to tele-health industry partners.

Train Clinical Staff on Standard Practices for Generating Online Content

• Instructor presence.
• Audio quality and speech clarity.
• Environment/background.
• Using personal and commercial recording devices (Laptops, iPad, Smart Phone, Camcorders, etc.).
• Recording and streaming audio and video content for on-demand and live classes.
• Posting and managing digital content on online platforms.

Manage User Engagement of Online Content

• Monitor and collect data regarding content viewership and engagement.
• Generate promotional content for online classes and upcoming virtual events.
• Respond to posts/comments on social media platforms regarding online content.
• Establish interactive virtual events to maintain clinician-user rapport, build community, and generate real time feedback from users.

Maintain Safety and Compliance

• Practice proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
• Monitor and ensure compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process.

REQUIRED MINIMUM EDUCATION, LICENSURE AND/OR CERTIFICATIONS

• Bachelor's Degree from a four-year college or university.

REQUIRED MINIMUM EXPERIENCE AND SKILLS

• Candidate must have a minimum of three years professional experience in health and wellness or related field.
• Extensive working knowledge of health and wellness.
• General knowledge of telecommunications and recording devices and associated software.
• Completes orientation and initial assessment of competency successfully by determined due date.
• Completes mandatory education and annual competency assessment requirements by determined due date.

PREFERRED QUALIFICATIONS

• Excellent communication and organizational skills.
• Strong organizational, customer service, and teamwork skills.
• Strong interpersonal and problem-solving skills.
• Must be able to work without direct supervision.
• Proven track record of developing original tele-health content related to rehabilitation, exercise, or nutrition.

PHYSICAL DEMANDS - This position may require participating in physical activity and exercise.

WORKING CONDITIONS

• Requires regular operation of telecommunications technologies and media platforms
• Some potential for exposure to blood and body fluids.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.