Position Summary
The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.
Key Responsibilities
Remote Clinical Care & Patient Management
- Conduct patient evaluations, consultations, and follow-up care via video
- Support and guide in-clinic staff through hearing assessments and testing procedures remotely
- Interpret test results and provide accurate clinical diagnoses
- Recommend appropriate hearing aids and treatment plans based on patient needs
- Provide patient counseling on hearing loss, device use, expectations, and care
- Deliver ongoing support for adjustments, concerns, and patient satisfaction
Remote Sales & Treatment Support
- Guide patients through the hearing aid selection and purchasing process via video
- Partner with clinic staff to support case acceptance and improve conversion rates
- Educate patients on product options, features, and benefits in a clear, patient-friendly manner
- Provide remote verification support and ensure proper device fitting and performance
Technical Troubleshooting & Support
- Troubleshoot hearing aid, software, and connectivity issues in real time
- Support clinics and patients with remote device programming and adjustments
- Assist with resolving sound quality concerns and device performance issues
- Provide technical guidance to clinic staff on equipment and workflows
Clinic & Staff Collaboration
- Work closely with clinic teams to support patient flow and ensure efficient appointments Act as a clinical resource for providers and staff needing audiology expertise
- Provide on-demand or scheduled support for clinics without on-site audiologists
- Train and coach clinic staff on best practices for remote care delivery
Program Development & Process Improvement
- Develop and refine workflows for remote testing, consultations, and sales processes
- Identify opportunities to improve patient experience and operational efficiency
- Assist in implementing standardized procedures for tele-audiology services
- Maintain high standards of clinical quality, compliance, and documentation
Credentialing, Compliance & Billing Support
- Participate in insurance credentialing processes as required to enable billing for audiology services
- Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
- Ensure accurate and timely clinical documentation to support billing and reimbursement Adhere to all regulatory, compliance, and telehealth billing requirements
Additional Duties
- Provide real-time audiology support across multiple clinic locations as needed
- Ensure all services meet clinical, ethical, and regulatory standards
- Adapt to evolving technology and telehealth best practices