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Telecom Admin

American Technology Consulting

Madison, WI

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JOB DETAILS
SKILLS
ARM (Advanced RISC Machine), Administrative Skills, Analysis Skills, Apple, Apple Macs, Asset Management, Automatic Call Distributor (ACD), Automation, Billing, CPU (Central Processing Unit), Call Center Management, Call Center Software, Call Centers, Cellular Telephone, Cisco CTI Solutions, Cisco Unified Communications, Cisco Unified Communications Manager (CUCM), Cisco Unity, Cloud Computing, Customer Support/Service, Data Management, Direct3D, Documentation, Establish Priorities, Ethernet Cable, Graphics, Hardware Specification, High Availability, Intel Product Family, Knowledge Transfer, Local Area Network (LAN), Macintosh Emulators, Manufacturing Data Management, Memory Hardware, Microsoft Windows Operating System, Mobile Devices, On Call, Operational Support, Operations, PBX (Private Branch eXchange), Presentation/Verbal Skills, Procedure Development, Process Improvement, Project Planning, Reconciliation, Routing Protocols, Systems Administration/Management, Technical Support, Telecommunications, Telephone Skills, Telephony, VMWare, Validation Testing, Vendor/Supplier Management, Videoconferencing, VoIP (Voice over IP), Voice Response Systems, Web Client Plug-ins, Wide Area Network (WAN)
LOCATION
Madison, WI
POSTED
30+ days ago
REQUIRED SKILLS: (Need All; 8+ Years) * Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years) * Experience provisioning a PBX (5+ years) * Telecommunications asset management and billing reconciliation (8+ years) * Managing call center software, distributing/managing VoIP phone numbers OTHER SKILLS OF NOTE: (Need most; 8+ Years) * Call Tracing Software 8 years * Telecommunication Infrastructure and Service Inventories 5 years * Telecommunications bill payment systems 8 years * Telecommunications rates and billing systems 8 years * Telecommunications systems and services 5 years * Template and instructions development 5 years * Video Conferencing 3 years * Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years * LAN 5 years * Telecommunications 8 years * Video Conferencing 3 years * Customer Service 8 years * Oral Communication 8 years * Written Communication 8 years INTERVIEW PROCESS: 1. 2. Round 1: Zoom. Round 2: Zoom as well (in-person only if candidate is very close to Madison and can make it; hiring manager preference is local WI). 3. * Must provide three (3) business references for the interview (one must be supervisory level). DESCRIPTION OF ROLE: The Telecommunication Specialist will serve as a high-level technical support resource for VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis and design of call trees/call centers for internal communications. The role manages telecommunications data and improves processes/procedures through redundancy and automation where appropriate. Requires experience in VoIP communications, telephony (configuration, testing, validation, administration, support, monitoring, maintenance) for telecom infrastructure, including process documentation and knowledge transfer. The candidate should have experience supporting daily operations in telecom billing/tracking systems and be familiar with routing protocols for VoIP, while working within WAN/LAN environments. Preferred profile includes direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services) and cloud knowledge as a plus. Must be able to work independently and within a team, prioritize daily vs. project tasks, and contribute recommendations for process improvements, project planning, system implementations, and system administration. High availability / 24x7-365 support experience is preferred. On-call support is required. Equipment: 1. Technical specifications of hardware are: 1. Capability to plug in network (cat 5a or better) cable to the computer. * Windows Computers * Operating System: Windows 10 * Memory: Minimum 4 GB, Preferred 8 GB+ * Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster * Graphics card that supports Direct3D 11 Video * Installation of the latest VMware Horizon Client * Apple Computers 1. 14, 10.15, or 11 * Memory: Minimum 4GB, preferred 8 GB+ * Processor (CPU): Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2 * Installation of the latest VMware Horizon Client

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American Technology Consulting

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