Telecom OSS Reinvention Senior Manager

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at accenture.com.

Role Overview:

The Telecom OSS Reinvention Senior Manager helps communications service providers (CSPs) reinvent network and service operations toward increasingly autonomous operations. The role combines deep telecom and OSS architecture expertise with AI, automation, data, and consulting leadership to modernize OSS environments and enable intelligent, closed-loop network operations.

Working across strategy, architecture, and implementation, this role helps clients define their autonomous network vision, modernize legacy OSS platforms, apply AI to network operations, and establish the foundations required to achieve higher levels of network autonomy.

Key Responsibilities:

• Lead OSS reinvention and solution architecture across service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, and network automation.
• Define target architectures, autonomous network strategies, maturity assessments, business cases, and roadmaps aligned with network and business priorities.
• Architect capabilities including zero-touch provisioning, closed-loop assurance, self-healing operations, intelligent orchestration, and AI-driven NOC workflows.
• Shape and guide implementation of AI/ML, GenAI, and agentic AI use cases including predictive maintenance, intelligent fault detection and triage, root-cause analysis, capacity optimization, and automated remediation.
• Apply TM Forum Open Digital Architecture (ODA) and Autonomous Networks frameworks to modernize legacy OSS environments toward modular, cloud-native, API-driven architectures.
• Evaluate OSS platforms and network management systems and define the data, integration, observability, orchestration, and AI capabilities required for autonomous operations.
• Provide technical leadership through implementation, addressing complex architecture, integration, API, data, and interoperability challenges.
• Advise senior network, operations, architecture, and technology leaders on OSS modernization, AI, automation, and autonomous network strategies.
• Lead client engagements and multidisciplinary teams spanning OSS, network, cloud, data, AI, automation, and architecture, while developing technical talent.
• Drive business development, solution shaping, proposals, and development of OSS and autonomous network offerings and assets.
• Travel as needed, up to 80%.