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Telecom Support Specialist

A.C. Coy

Washington, Washington, DC

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JOB DETAILS
SKILLS
802.1, 802.11, Access Control, Analysis Skills, Authentication, CCNA - Cisco Certified Network Associate, Cisco Network Systems, Communication Skills, Communications Equipment Maintenance, CompTIA Network+, Computer Networks, Computer Science, Consulting, Develop and Maintain Customers, Documentation, Electrical Wiring, Equipment Maintenance/Repair, Establish Priorities, Federal Government, Fiber Optic Cable, Government, IP (Internet Protocol), Identify Issues, Industry Standards, Internet/IP Telephony, Leadership, Local Area Network (LAN), Microwaves, Military, Network Administration/Management, Network Configuration Management, Network Performance/Analysis, Network Programming, Network Support, Network System Hardware, Network Testing, Optical Ethernet, RADIUS (Remote Authentication Dial-In User Service), Remote Access, SSL-TLS (Secure Socket Layer - Transport Layer Security), Security Protocols, Software Development, Switchgear, Systems Engineering, Technical Leadership, Telecommunications, Telecommunications Equipment, Testing, Time Management, United States Citizen, Wi-Fi, Wireless LAN
LOCATION
Washington, Washington, DC
POSTED
30+ days ago
Overview:
  • Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client.
  • This on-site Contract-to-Hire position will be located in Washington, DC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities:
  • Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks.
  • Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves).
  • Provide inventories and prioritize network and equipment repairs.
  • Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
  • Verify service by testing and re-programming circuits, equipment, and alarms; identify and correct problems; and conferring with engineers.
  • Document network by recording configuration diagrams and programming.
  • Analyze network performance and prepare and presents reports based on that analysis.
  • Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
  • Initiate moves and/or setups as required/requested.
  • Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner.
  • Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.
Qualifications:
  • A degree from an accredited College/University in Computer Science, or related discipline is preferred.
  • 2-5 years of experience in system engineering, software development, or related field.
  • CCNA or CompTIA Network+ certification is a plus.
  • Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
  • Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
  • Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
  • Excellent communication skills.
  • Must be a US Citizen or have Permanent Residence status (Green Card).
  • Must be able to obtain Public Trust Clearance.
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

About the Company

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A.C. Coy

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