Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY

Telecom Systems Support Engineer (Level 2/3)<\/b>
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Linux | AWS | Telecommunications Platforms<\/b>
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Remote
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6 -Month Contract -to -Hire
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 $32–$35 per hour
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About the Company:<\/b>
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Our client is a well -established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers.
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Known for operational excellence and a strong client -first culture, they deliver mission -critical platforms that power modern communications.
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They are currently seeking a Telecom Systems Support Engineer<\/b> for a 6 -month contract -to -hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote.<\/b>
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The Opportunity:<\/b>
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This is more than a ticket -queue support role. As a Level 2/3 Telecom Systems Support Engineer<\/b>, you will serve as a key escalation point for live production systems powering real -world communications infrastructure.
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You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution.
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If you thrive in high -stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.
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What You’ll Do:<\/b>
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Production Support & Incident Resolution<\/b>
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• Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
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• Analyze logs and diagnose service failures
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• Troubleshoot across OS, network, application, and database layers
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• Restore stability in live production environments
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• Participate in an on -call rotation
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  Platform & Systems Operations<\/b>
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  • Support legacy platforms during end -of -life transition
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  • Assist with stabilization and support of next -generation systems
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  • Perform system health monitoring
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  • Proactively identify and resolve issues
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  • Manage workflows and tickets through Jira
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    Linux & Cloud Infrastructure<\/b>
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    • Administer and troubleshoot RHEL/CentOS environments
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    • Support systems hosted in AWS (GCP acceptable)
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    • Write and execute Bash or Python scripts for diagnostics and operational tasks
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    • Maintain and support cloud -hosted telecom workloads
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      What You Bring:<\/b>
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      • 4–7+ years of Linux administration experience in production environments
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      • Strong troubleshooting skills across infrastructure layers
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      • Experience supporting live production systems
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      • Familiarity with AWS or GCP
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      • Basic scripting skills (Bash or Python)
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      • Solid networking fundamentals (TCP/IP, DNS)
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      • Experience working with Jira (preferred)
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        Bonus / Extra Credit:<\/b>
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        While not required, we are especially interested in candidates with exposure to container technologies, including:
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        • Docker and/or OpenShift
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        • Experience creating or deploying containers
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        • Supporting containerized workloads in production or non -production environments
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        • Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)
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          If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.
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