Telecom Vendor Manager

POSITION DESCRIPTION

Network Support Technician/Vendor Management

Department: Information Technology     |     FLSA Classification: Non-Exempt     |     Employment Type: Full-Time

POSITION SUMMARY
The responsibilities of a vendor manager in telecom include 

Interacting with vendors concerning any concerns 
Building and maintaining good relationships with already approved old and new vendors 
Diagnose and troubleshoot issues with existing telecom systems 
Provide technical support to customers and internal teams 
Stay up-to-date with advancements in telecom technology and recommend upgrades where necessary 
Prepare technical documentation for telecom systems 
Test and validate new telecom equipment and software releases 
Provide training and guidance to junior members of the team 
Researching new vendors based on price and quality and selecting them based on the vendor management plan 
Communicating with the vendors and performing the quality check, dealing with the price and improvements 
Establishing standards and analyzing based on them 
Developing and sustaining long-standing relationships with company-approved vendors 
Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns 
Conducting research on available vendors to determine which vendors offer the best pricing and product quality 
Resolve vendor-related issues, disputes, and contract discrepancies. 
Collaborate with key stakeholders to forecast demand and ensure supply consistency. 
Requirements and Skills 

Proven experience as a Vendor Manager or similar role in supply chain management. 
Familiarity with market research, data analysis, and forecasting techniques. 
Excellent organizational and multitasking abilities.  
Excellent problem-solving abilities and a detail-oriented mindset. 
Superb communication skills, both written and verbal. 
Ability to work well under pressure and manage multiple priorities. 
 

MINIMUM QUALIFICATIONS
 

Education

•        Bachelor’s or master’s degree in information technology, Computer Science, or a related          field; OR an equivalent combination of education, training, and relevant work experience.

Experience

•       Minimum of eighteen (18) months of hands-on experience in Network support or IT support capacity.

•       Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

•       CompTIA A+ certification or equivalent vendor-neutral credential.

•       Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
 

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

•       Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

•       Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

•       May require bending, kneeling, or crouching to install or service equipment.

•       Work is performed primarily in a standard office or data center environment with moderate noise levels.

•       May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY
 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER
 

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.