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Telecommunications Operator II/C2, Telecommunications Operator II/cert C2C

City of Albuquerque, NM

Albuquerque, NM

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JOB DETAILS
SALARY
$53,227.20–$62,940.80 Per Year
SKILLS
Childcare, Computer Mouse Hardware, Computer Systems, Customer Support/Service, Healthcare, High School Diploma, Incident Management, Keyboards, Law Enforcement, On Call, Public Safety, Regulations, Tax Planning, Telecommunications, Two Way Radio, Typing
LOCATION
Albuquerque, NM
POSTED
Today
Salary : $53,227.20 - $62,940.80 Annually
Location : Albuquerque, NM
Job Type: Full Time
Job Number: 2600070
Department: Police
Division: PD-Communication Svcs
Opening Date: 07/28/2025
Closing Date: Continuous
Bargaining Unit: CL

Position Summary

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility.

This is a safety sensitive position subject to random drug/alcohol testing.

Telecommunication Operator II C2 (Non-Certified)

$25.59 - $28.26 Hourly
Telecommunication Operator II C2C (Certified)Possess a valid New Mexico Department of Public Safety Telecommunicator Certification

$27.59 - $30.26 Hourly

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Essential and Supplemental Functions
Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

High school diploma or GED; and

Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience.

Law enforcement or fire agency telecommunications experience preferred.

ADDITIONAL REQUIREMENTS:
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004.

Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.

Must pass CritiCall computer-based assessment.

Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Possession of National Incident Management System (NIMS) Certification preferred.

Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.

One (1) year probationary period is required for this position.

For Telecommunication Operator II C2 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.

For Telecommunication Operator II C2C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification.

Please click here for more information before applying.
Working Conditions

Environmental:
24/7 emergency dispatch center operation setting; secure indoor environment, exposure to computer screens; frequent exposure to noise levels which may cause distractions; work in confined spaces, irregular work hours and shifts.

Physical:
Essential and supplemental functions may require maintaining physical conditions necessary for sitting long periods of time and working on routine, emergency situations under stressful conditions; light lifting; bending, stooping, kneeling, twisting, turning, squatting, walking and pushing; extensive use of computer keyboard, mouse and monitor.
Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.
01

Do you possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM?
  • Yes
  • No

02

Do you possess law enforcement or fire agency telecommunications experience?
  • Yes
  • No

03

Are you able to work evening, night, weekend, holiday, and on-call shifts as required?
  • Yes
  • No

04

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
  • No High School Diploma
  • High School Diploma or GED
  • Non/degree accredited- Some College
  • Associates
  • Bachelors
  • Masters
  • Juris Doctorate
  • Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
  • No experience
  • 1 to less than 6 months
  • 6 to less than 12 months
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years to less than 7 years
  • 7 years to less than 8 years
  • 8 years to less than 9 years
  • 9 years to less than 10 years
  • 10 years to less than 11 years
  • 11 years to less than 12 years
  • 12 years to less than 13 years
  • 13 or more years

Required Question

About the Company

C

City of Albuquerque, NM

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