Telecommunications Operator

Join Our Team in Sunny Los Angeles!

We are seeking dedicated individuals to join our team at a prestigious medical enterprise located in the vibrant city of Los Angeles, CA. This role is based on-site at Keck Hospital and USC Norris Cancer Hospital, where you will play a crucial part in our communications team. If you thrive in a dynamic environment and have a passion for excellent customer service, this is the opportunity for you!

Job Responsibilities

• Answer and manage 75 calls per day, including after-hours calls and hospital page codes.
• Serve as the primary point of communication for USC Keck Medicine, USC Norris Cancer Hospital, and USC academic medical centers.
• Provide voice, paging, and emergency communication for the organization and community.
• Screen and direct incoming and outgoing telephone calls, electronic messages, and other web-based communications.
• Respond to basic inquiries and refer others to appropriate medical personnel.
• Contact and distribute messages to medical personnel using various electronic methods including text, voice, and email systems.

Requirements

• High School Diploma or equivalent (GED) required.
• Professional verbal communication skills.
• Strong active listening skills and clear speaking ability.
• Excellent customer service skills and professional phone etiquette.
• Comfortable with handling high volumes of inbound calls.
• Ability to work any shift, Sunday through Saturday, 24/7, including holidays.

Preferences

• Experience with electronic medical record (EMR) platforms or AMS messaging systems.
• Experience working with multiple computer applications simultaneously.
• Previous customer service experience in a call center environment.
• Experience meeting productivity or performance goals.
• Comfortable assisting upset or difficult patients while maintaining professionalism and empathy.

Ready to make a difference in the heart of Los Angeles? Apply now and be part of our dedicated team committed to excellence in communication and customer service.

Apply Today: PBX Operator Telecom

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