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Telecommunications Specialist (Hybrid)

A.C. Coy

Raleigh, North Carolina

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JOB DETAILS
SKILLS
Communication Skills, Consulting, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Data Management, Electrical Wiring, Expense Management, Federal Government, Government, Identify Issues, Local Area Network (LAN), Maintenance Services, Metrics, Microsoft Excel, Microsoft Office, Military, Modems, Network Administration/Management, Network Configuration Management, Network Routers, Network Support, Network Switching, On Call, Order Processing, Organizational Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Reporting Skills, SSH (Secure Shell), Service Level Agreement (SLA), ServiceNow, T-2 / DS2, Technical Support, Telecommunications, Telephone Skills, Time Management, United States Citizen, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless LAN
LOCATION
Raleigh, North Carolina
POSTED
30+ days ago
Overview:
  • Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment to our US Government client.
  • This hybrid Contract-to-Hire position will be located in Raleigh, NC. 
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities:
  • Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
  • Schedule and coordinate network service installations based on project specifications.
  • Report and track daily tasks in Excel spreadsheets.
  • Work on ServiceNow tickets.
  • Perform data analysis, capture, and review of metrics, and provide management reports as requested.
  • Manage extraction of data from ServiceNow to create next-day reports of outages.
  • Coordinate new upgrades and enhancements.
  • Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
  • Responsible for the ordering, tracking, and overall coordination required for circuit installations.
  • Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
  • Use provisioning tools to process customer service orders and activate service.
  • Understand all allied vendors and systems and processes from order submission to completion & troubleshooting.
  • Maintain a keen understanding of all vendors SLAs.
  • Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
  • Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
Qualifications:
  • Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree.
  • 3+ years of applicable network experience and support.
  • Strong knowledge of SD-WAN, data circuits and network troubleshooting.
  • Experience with ServiceNow.
  • Proficiency with MS Office Suite, especially Excel and Teams
  • Trouble shooting knowledge of router, switch and modem connections and setup.
  • Remote connections using VPN, Putty and or SSH.
  • Prior T2 network support experience is a plus.
  • Strong customer service experience as you will be instrumental in establishing customer relationships.
  • Must be flexible and willing to work on-call, overnights and weekends as needed.
  • Excellent organizational and communication skills.
  • Must be able to obtain Public Trust Clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

About the Company

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A.C. Coy

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