Analysis Skills, Communication Skills, Computer Terminals, Cross-Functional, Customer Support/Service, Customer/Client Research, DHCP (Dynamic Host Configuration Protocol), Environmental Regulations, Establish Priorities, Hardware Configuration Management, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Material Moving, Microsoft Office, Microsoft Windows Operating System, Microsoft Windows Server, Modems, Network Administration/Management, Network Configuration Management, Network Design, Network Monitoring, Network Support, Network System Hardware, Operational Communications, Operations, Pathogens, Physical Demands, Printers, Problem Solving Skills, QoS (Quality of Service), Software Engineering, Strategic Planning, Systems Administration/Management, Systems/Internals Programming, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Telecommunications, Time Management, UDP (User Datagram Protocol), VoIP (Voice over IP), Willing to Travel, Wireshark (Ethereal)
Coordinates with customers, consultants, and contractors, to design, implement, and maintain the telecommunications network and provide technical support and analysis of user needs for the customization of network design to meet business needs.
Responsibilities:
The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Coordinates daily operations of communication networks through configuring system hardware, programming system software parameters, recognizing, diagnosing, and correcting faults and failures in the functions and operations of vendor software
- Installs and troubleshoots failures on site controllers, data modems, personal computers, terminals, and printers used in data applications
- Interprets hardware and software diagnostic reports and trouble alarms and takes corrective action to prevent service degradation and/or failure
- Improves levels of service and reliability by recommending changes in network configurations, monitoring transmission circuits and correcting any non-standard performance
- Performs technical and analytical work in the planning, development, integration, utilization, or modification of telecommunications systems, facilities, services and procedures
- Participates in IT related projects; independently or as a member of a cross functional project team that supports the organizations strategic plan.
Qualifications:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Associate’s degree in Information Systems, or related field from an accredited college or university and three (3) or more years of experience in providing installation, maintenance and support in networks and telecommunications or an equivalent combination of education, certification, training, and/or experience.
CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:
None
KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of core VoIP concepts such as latency, jitter, delay, etc.
- Familiarity with QoS concepts, especially as applied to VoIP.
- Understanding of compression as it relates to VoIP, and the tradeoffs between various codec types.
- Knowledge and understanding of TCP/IP and UDP protocols.
- Familiar with network diagnostic tools, to include but not limited to: traceroute, ping, ttcp/iperf, etc.
- Familiarity with DHCP scope options, and configuration of the same, especially on Windows Server platforms.
- Knowledge of packet monitoring tools, e.g. Wireshark, would be a plus.
- Ability to apply knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks
- Ability to be flexible in schedule and adaptable to constant change
- Strong analytical and problem-solving skills
- Ability to effectively communicate using excellent interpersonal and communication skills
- Ability to prioritize, work independently, and manage simultaneous assignments
- Ability to deliver high quality customer service and support
- Ability to work in a team setting and under tight deadlines
- Skill in operating Microsoft Office applications
- Ability to travel 20% of the time
PHYSICAL REQUIREMENTS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).
ENVIRONMENTAL REQUIREMENTS:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances.