Telecommunications Specialist

NOW HIRING: Hiring Telecommunications Specialists For Camp Butler – Okinawa, Japan & MCAS Iwakuni

OUR MISSION: Allegiance is committed to delivering the highest level of quality and service across both Federal and Commercial markets, meeting our customers' demanding workforce, supply chain, logistics, and distribution needs. For more information, you can visit us at https://allegiance-solutions.com

POSITION OVERVIEW: Allegiance is a Service-Disabled Veteran Owned and ISO 9001 Company that provides mission focused distribution, logistics, and workforce solutions for both the federal government and commercial telecommunications carrier markets and worldwide. Our customer centric approach has ensured long term relationships with commercial clients and federal government organizations.

Allegiance is seeking two dynamic and dedicated onsite Telecommunications Specialists with expertise in Cisco Unified Communications Manager (CUCM). These professionals will be responsible for providing technical support, troubleshooting, maintenance, and administration of telecommunications and IT systems within the organization. The role is critical to ensuring smooth day-to-day operations by resolving technical issues promptly, supporting end users, and optimizing overall system performance.

The ideal candidate is a proactive problem-solver with strong technical expertise in Cisco voice and collaboration technologies, excellent communication skills, and a customer-focused mindset. Candidates should possess experience supporting enterprise telecommunications environments, including CUCM administration, VoIP systems, call routing, voice gateways, and end-user support. Strong troubleshooting abilities, attention to detail, and the ability to work effectively in an onsite team environment are essential for success in this role.

LOCATION: One on-site at U.S. Marine Corps Base Camp Smedley D. Butler – Okinawa, Japan and one on-site at U.S. Marine Corps Air Station Iwakuni – Iwakuni, Japan with a preference of U.S. government or civilian candidates already residing in Japan.

START DATES: Camp Butler anticipated start date either 06/01 or 07/01.
MCAS Iwakuni anticipated start date either 08/01 or 09/01.

WORK HOURS: Normal working hours (0800-1600). Occasional work outside of normal working hours for any systems updates and installation support if necessary.

KEY RESPONSIBILITIES:
Call Manager:

• Configure, monitor, and maintain Cisco Unity Call Manager (CUCM) for voice communication systems.
• Manage and integrate CUCM with other Cisco services and devices, such as Cisco IP phones, Webex, gateways, and related hardware
• Troubleshoot and resolve issues related to VoIP systems, call routing, voicemail, and user accounts.
• Implement and manage features like auto-attendants, call queues, and system integrations.

Technical Support:

• Provide first-line support for hardware, software, and network-related issues.
• Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.
• Troubleshoot system errors and implement appropriate solutions to minimize downtime.
• Escalate unresolved issues to Cisco TAC (Technical Assistance Center) or third-party vendors when appropriate.

System Maintenance:

• Monitor and maintain IT systems, including servers, workstations, and network equipment.
• Perform regular system updates, patches, and backups to ensure system integrity.
• Ensure compliance with organizational IT policies and security protocols.

User Assistance and training:

• Train end-users on CUCM features, such as voicemail setup, call forwarding, conferencing, and softphone usage.
• Develop user-friendly guides and documentation for common processes.
• Maintain excellent communication with users to manage expectations and provide updates on issue resolution.

Hardware and Software Management:

• Install, configure, and maintain hardware and software systems.
• Manage inventory of IT assets and ensure timely procurement and replacement of equipment.
• Collaborate with vendors for repairs, firmware updates, and planned system upgrades.
• Incident Reporting and Documentation:
• Maintain detailed logs of issues, solutions, and system changes.
• Generate and analyze CUCM call detail records (CDRs) and system performance reports to identify trends and recurring problems.
• Participate in audits and ensure compliance with regulatory requirements.

Change Management:

• Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations.
• Evaluate the impact of changes to systems, processes, and user workflows.
• Create and execute change management plans, including communication strategies, training sessions, and performance metrics.
• Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes.
• Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews.

Network Administration:

• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security by understanding firewalls, VPNs, and other security measures.
• Assist with setting up and managing wired and wireless network infrastructure.

MINIMUM QUALIFICATIONS:
Education:

• Bachelor's Degree OR Military experience OR Associates Degree OR equivalent combination of education and experience.

Experience:

• Minimum of 3 to 5 years of proven experience in a technical support or IT system administration role.

Certifications:

• Call Manager: CCNP-Collaboration, certification compliant with DOD 8140.03M a must.
• CompTIA Security + certification required for compliance with DoD 8570 requirements.

Call Manager:

• Experience with Cisco Unity Call Manager (CUCM), including configuration and troubleshooting. In depth understanding of analog systems, Plain Old Telephone Systems (POTS), SIP Trunking, PRI/T1 circuits, and legacy telephony.

Technical Skills:

• Proficiency in operating systems (e.g., Windows, macOS, Linux).
• Knowledge of networking protocols and technologies such as SIP, H.323, and VLANs.
• Familiarity with common software applications, troubleshooting tools, and IT frameworks.
• Familiarity with change management tools and IT frameworks (e.g., ITIL).

Soft Skills:

• Strong communication, organizational, and interpersonal skills; ability to work independently and as part of a collaborative team.

Work Environment:

• On-site role requiring physical presence at the designated location.
• May involve lifting or moving IT equipment.
• Occasional after-hours or weekend work to address critical issues or system updates.
• Successful candidates must possess, or be eligible to obtain and maintain, an active Tier 3 government security clearance in accordance with contract requirements, as well as successfully complete and maintain a favorable Tier 1 (formerly NACI) background investigation.
• Successful candidates will be subject to complete and maintain a successful completion of drug screen.
• Successful candidates will be required to maintain a valid driver's license.

PHYSICAL DEMAND & WORK ENVIRONMENT:

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 40 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

ADDITIONAL INFORMATION:
Allegiance Supply Inc is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law.