Telecommunications Supervisor (INTERNAL APPLICANTS ONLY)

Telecommunications Supervisor (INTERNAL APPLICANTS ONLY)

Salary

$74,562.00 - $93,204.00 Annually

Location

Missouri City, TX

Job Type

Full Time

Job Number

C43616-070626

Department

Police

Division

ADMINISTRATION

Opening Date

07/07/2026

Closing Date

7/22/2026 5:00 PM Central

• Description
• Benefits
• Questions

Definition

The City of Missouri City, proudly known as the "Show Me City," is seeking a qualified candidate for a full-time Telecommunications Supervisor position within the City of Missouri City's Police Department. This individual is responsible for supervising the dispatch of police, fire, and other personnel to emergency and non-emergency calls for service within the city limits and extraterritorial jurisdiction. Additional duties include operating state and nationwide computer systems, maintaining records, logs, and filing systems, interfacing with other City employees and citizens, and providing telecommunications training services.

Reporting Relationship: Dispatch Manager.

Examples of Work

Public Assistance & Call Handling

• Assists citizens by gathering information using multi-channel phone systems, TDD/TTY equipment, and other communications systems
• Answers 911 and non-emergency calls for Police, Fire, EMS, and other services
• Utilizes Computer-Aided Dispatch (CAD) systems to enter, retrieve, and process call information
• Processes and routes calls in accordance with departmental policies and procedures

Emergency Communications

• Maintains continuous radio communications with Police and Fire personnel
• Relays and broadcasts critical information based on service needs and call priority

Supervisory Responsibilities

• Supervises telecommunications personnel by establishing performance goals, evaluations, and expectations
• Enforces departmental policies, procedures, and rules
• Issues written and verbal commendations and disciplinary actions as appropriate
• Communicates procedural updates and organizational changes to staff

Administrative Duties

• Prepares and submits weekly operational reports
• Maintains employee timesheets, schedules, and attendance records
• Drafts memos and written correspondence
• Reports equipment malfunctions and orders supplies as needed
• Maintains and updates procedural manuals and documentation
• Enters and maintains accurate data within departmental systems
• Provides information and assistance to the public and other City departments
• Processes faxed and electronic documents as required

Training & Development

• Researches and coordinates continuing education opportunities for staff
• Oversees new hire training programs and instructional materials
• Maintains accurate training records and documentation

Operational Support & Quality Assurance

• Provides supervisory support to the Telecommunications Division
• Assists with administrative functions related to Texas Crime Information Center (TCIC) and TDD/TTY systems
• Conducts monthly quality assurance reviews of dispatch operations
• Tracks, analyzes, and prepares reports on quality assurance data

Leadership & Emergency Coordination

• Assists the Dispatch Manager with validations and assigned directives
• Serves as Terminal Agency Coordinator in the absence of the Dispatch Manager for TLETS and TCIC/NCIC systems
• Represents the City in coordination with the Greater Harris County 9-1-1 Emergency Network in the absence of the Dispatch Manager
• Assists with Emergency Management operations during disasters and critical incidents

Additional Requirements

• Must be able to work any shift, including nights, weekends, and holidays
• Subject to 24-hour recall
• Performs other duties as assigned to support the efficient operation of the Dispatch Center

Education, Experience, or Certification

• High school diploma or GED required
• Minimum of three (3) years with Missouri City Police Department in dispatch.
• One (1) year of supervisory or lead experience preferred
• Must possess or be able to obtain required certifications for public safety communications: Telecommunicator Certification (TCOLE)
• Knowledge of Computer-Aided Dispatch (CAD) systems and public safety radio communications
• Familiarity with Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and TLETS systems preferred
• Ability to operate multi-line telephone systems, TDD/TTY equipment, and other emergency communications tools
• Strong organizational, communication, and interpersonal skills
• Ability to work under pressure in emergency situations and make sound decisions quickly
• Ability to work rotating shifts, including nights, weekends, holidays, and be subject to 24-hour recall
• Must successfully pass background check, polygraph, and any other required pre-employment screenings

Supplemental Information

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience.

Department of Human Resources & Organizational Development

1522 Texas Parkway

Missouri City, TX 7748

(281) 403-8500

humanresources@missouricitytx.gov

http://missouricitytx.gov

EMPLOYEE BENEFITSThe City of Missouri City is located less than 30 miles from Downtown Houston and is a great place to live, work, and play. Working for the City offers dual rewards: giving back to the community and making a difference in the lives of residents. With over 300 full-time employees, the City is committed to effective, efficient, and responsive service. We value our employees as our most important resource and offer one of the most attractive and comprehensive employee benefit packages in Texas.

BENEFITSMedical Plans (Three Options)

• UnitedHealthcare - Health Savings Account (H.S.A.)

• Plan Type: High Deductible Medical Health Plan

• Provider: UnitedHealthcare

• Deductibles:

• Single: $2,000 annually

• Family: $4,000 annually

• Out-of-Pocket Maximums:

• Single: $4,000 annually

• Family: $8,000 annually

• Additional Details:

• Employee pays dependent premiums

• Contact HR/OD for a benefits summary, rates, and more details

• Health Savings Account (HSA)

• Provider: H.S.A. Bank

• Features:

• Use for qualified medical, dental, vision, and pharmaceutical expenses

• Contribution Limits:

• Employee only: $4,300 (IRS Limit)

• Employee & Family: $8,550 (IRS Limit)

• Catch-up (age 55+): $1,000

• City Contributions:

• Employee only: $1,250

• Employee & Family: $2,250

• Unused balances roll over and the account belongs to the employee

• PPO Plan

• Provider: UnitedHealthcare

• Deductibles:

• Single: $1,000 annually

• Family: $2,000 annually

• Out-of-Pocket Maximums:

• Single: $3,000 annually

• Family: $6,000 annually

• Prescription Drug Co-pays:

• Generic: $10

• Preferred: $40

• Non-Preferred: $80

• HMO Plan

• Provider: UnitedHealthcare

• Deductibles:

• Single: $1,000 annually

• Family: $2,000 annually

• Out-of-Pocket Maximums:

• Single: $4,000 annually

• Family: $8,000 annually

• Prescription Drug Co-pays:

• Generic: $10

• Preferred: $45

• Non-Preferred: $80

Dental Plans (Two Options)

• DHMO Plan

• Provider: UnitedHealthcare

• Features:

• No deductible

• No annual maximum

• Member co-pay depends on the procedure

• PPO Plan

• Provider: UnitedHealthcare

• Features:

• $1,500 per person annual maximum

• $1,000 orthodontic lifetime maximum

Vision

• Provider: UnitedHealthcare

• Features:

• No deductible

Life Insurance

• Provider: Ochs Securian Financial

• Coverage:

• $50,000 Basic Life, Accidental Death & Dismemberment (Paid by the City)

• $10,000 Group Term Life for Spouse (Paid by the City)

• Supplemental Life Insurance: Up to $500,000

Flexible Spending Account

• Provider: Flores

• Features:

• Pre-tax Medical Spending Account

• Pre-tax Dependent Care Account

Supplemental Insurance Policies

• Provider: Aflac

• Accident

• Cancer

• Heart/Stroke

• Intensive Care

• Short-Term Disability

• Life Insurance

Retirement Benefits

Texas Municipal Retirement System (TMRS)

• Statewide retirement system

• 7% employee contribution

• City contributes 2 to 1

• Visit TMRS for more information

Optional Deferred Compensation

• 457 Plan and ROTH-457B available through MissionSquare

Other Benefits

Holidays

• 13 paid holidays per calendar year:

• New Year's Day

• Martin Luther King Jr. Day

• Good Friday

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Veterans Day

• Thanksgiving Day

• Friday after Thanksgiving Day

• Christmas Eve

• Christmas Day

• One additional floating holiday for regular, full-time employees

Vacation

• Earned based on years of service:

• 0-5 years: 14 days

• 6 years: 15 days

• 7 years: 16 days

• 8 years: 17 days

• 9 years: 18 days

• 10-14 years: 19 days

• 15 years or more: 20 days

• Employees working a 24-hour shift, including sleeping time, will have each shift counted as two 12-hour days.

Sick Leave

• 6 days per calendar year with unlimited accrual.

Educational Reimbursement

• With prior approval of the employees supervisor and Department Director, the City may reimburse up to 100 % of the cost of tuition, books, lab fees, etc. for work-related courses or degree plans associated with the employees current responsibilities or workshops/seminars and professional training sessions. This is based on the successful completion of required course(s) with a passing grade of C or better. The maximum reimbursement is $3000 per Fiscal Year. Contact the Citys HR/OD Department for benefits summary, rates and additional details...

Employee Assistance Program (EAP)

• Provider: Alliance Work Partners

• 8 free counseling visits per family member, per issue, per year.

Wellness Program

• Free/reduced health screenings, health fairs, and free memberships to the Tennis & Recreation Center.

Fun Benefits

• Annual events like the Employee Thanksgiving Luncheon, Christmas Holiday Party, and Public Service Recognition Week.

01

Do you have a high school diploma, GED, or higher level of education?

• Yes
• No

02

Do you have three (3) years of experience with Missouri City Police Department in dispatch?

• Yes
• No

03

Do you have one (1) year of supervisory or lead experience (preferred)?

• Yes
• No

04

This position requires rotating shifts, holidays, weekends, and 24-hour recall. Are you able to meet these requirements?

• Yes
• No

Required Question

Employer City of Missouri City

Address 1522 Texas Parkway

Missouri City, Texas, 77489

Phone (281) 403-8500

Website http://missouricitytx.gov