Apple Macs, Automation, Avaya Software, BICSI (Building Industry Consulting Service International), Cloud Computing, Communication Skills, Consulting, Cost Control, Data Analysis, Documentation, Establish Priorities, Government, Information Technology & Information Systems, Information Technology Consulting, Internet Security, Low Voltage (LV), Maintenance Services, Metrics, Multitasking, Operations, Organizational Skills, PBX (Private Branch eXchange), People Management, Productivity Management, Reporting Skills, Safety Process, Safety Training, System Integration (SI), Technical Leadership, Technical Support, Telecommunications, Telecommunications Standards, Telephony, Time Management, VoIP (Voice over IP)
Philadelphia, Pennsylvania
Job Title: Telecommunications Supervisor
Location: Philadelphia, PA
Note: This is an onsite position
Job Description
The Telecommunications Supervisor is responsible for supervising and coordinating daily telecommunications operations, including cabling, PBX/telephony support, VoIP services, telecom room activities, service ticket management, and project support. This role oversees Cable Technicians and PBX/Telephony staff, assigns daily work, prioritizes service requests, manages escalations, and ensures timely completion of telecommunications tasks in accordance with applicable standards, procedures, and safety requirements.
The ideal candidate will have five to seven years of experience in telecommunications, cabling, low-voltage infrastructure, or IT infrastructure support, along with prior experience supervising technical staff and managing day-to-day operational activities.
Key Responsibilities
- Supervise and coordinate daily activities of Cable Technicians and PBX/Telephony staff.
- Assign tasks, schedule work, and prioritize activities based on operational needs, service tickets, and project requirements.
- Serve as the primary point of contact for telecommunications issues, escalations, and coordination with other IT teams.
- Oversee the telecommunications ticket queue to ensure timely response, resolution, documentation, and escalation.
- Review work orders, service tickets, and reports to ensure quality, accuracy, and completion.
- Coordinate cabling, telephony, and telecom support activities for projects, moves, adds, and changes.
- Ensure telecom work complies with applicable standards, procedures, documentation requirements, and safety guidelines.
- Maintain documentation related to telecom infrastructure, workflows, telecom rooms, and operational procedures.
- Coordinate with vendors, contractors, and internal stakeholders for telecom-related services, installations, repairs, and projects.
- Prepare operational reports, workload metrics, ticket status updates, and telecom performance summaries.
- Support PBX, VoIP, voice infrastructure, structured cabling, fiber, copper, and telecom room operations.
- Perform other related duties as assigned.
Required Qualifications
- Five to seven years of experience in telecommunications, cabling, low-voltage infrastructure, or IT infrastructure support environments.
- Experience supervising technical staff, assigning work, and managing day-to-day operational activities.
- Working knowledge of low-voltage cabling, including fiber and copper cabling.
- Knowledge of structured cabling standards and telecom room operations.
- Familiarity with PBX/telephony systems, VoIP, and basic voice infrastructure concepts.
- Experience managing service tickets, work queues, operational reports, and workload tracking.
- Strong communication and coordination skills with both technical and non-technical teams.
- Ability to act as a clear escalation point and decision-maker for telecommunications issues.
- Ability to coordinate multiple priorities, vendors, staff assignments, and project-related telecom tasks.
Preferred Qualifications
- Supervisory or telecom-related certifications preferred, such as BICSI, Avaya, or equivalent.
- Experience supporting public-sector, government, municipal, or large enterprise IT environments.
- Experience with telecom documentation, operational reporting, and vendor coordination.
- Knowledge of MAC activities, including moves, adds, and changes for telecom and cabling services.
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.
About Us:
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.