TELECOMMUNICATIONS SUPPORT TECHNICIAN

Job Title: TELECOMMUNICATIONS SUPPORT TECHNICIAN

Location: Rochester, MN

Duration: Temp - 12 months

Pay Range: $20/hr $25.5/hr (W2)

Job ID: 409417

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Telecommunications Support Technician to join our team. The ideal candidate will have experience in communication device provisioning, inventory control, asset lifecycle management, and basic hardware troubleshooting and a proven ability to support end-to-end operations for paging and related communication equipment across a large enterprise.

Responsibilities:

• Receive, program, configure, test, deploy, maintain, troubleshoot, repair, track, and retire paging devices and related communication equipment.
• Maintain accurate inventory records and asset accountability for devices supporting clinical and operational staff.
• Perform daily provisioning, inventory control, repair, distribution, shipping, receiving, and lifecycle management activities.
• Process returned devices, complete functional testing and quality reviews, perform minor repairs, and prepare equipment for redeployment.
• Fulfill device requests and coordinate shipments to enterprise locations in Minnesota, Arizona, Florida, and Wisconsin.
• Monitor inventory levels and utilization, conduct audits, and ensure accurate documentation in asset tracking systems.
• Assist with equipment replacement programs, device refresh, and disposal in compliance with policies and procedures.
• Troubleshoot hardware issues, coordinate escalations, maintain operational documentation, and support continuous improvement initiatives.
• Perform other job-related duties as assigned by leadership.

Required Skills & Qualifications:

• Strong organizational, customer service, communication, and problem-solving skills.
• Ability to maintain accurate records and manage inventory within established processes and procedures.
• Experience with Microsoft Office and asset tracking or inventory management systems.
• Demonstrated ability to work in a team environment and independently manage assigned responsibilities.
• Adaptability in a changing work environment with effective task prioritization and attention to detail.
• Basic troubleshooting and hardware support skills, including routine maintenance and minor device repairs.
• Ability to coordinate resolution of complex technical issues and uphold service excellence.
• Education: High School diploma/GED and two years of related experience in telecommunications, technology support, inventory management, logistics, or asset management, or an Associate's degree.

Preferred Skills:

• Experience supporting healthcare communication systems.
• Background with paging systems, telecommunications equipment, wireless communication devices, or mobile device management.
• Experience in inventory control, asset lifecycle management, shipping, receiving, and logistics operations.
• Hands-on experience with device configuration, testing, deployment, and troubleshooting.
• Experience using enterprise asset management or inventory tracking systems.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.