$49,900–$100,000 Per Year
Avaya Software, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Communication Skills, CompTIA Security+, Customer Relations, Customer Support/Service, Documentation, Federal Contracts, Federal Government, Government Contracts, Government Regulations, High School Diploma, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Network Administration/Management, Network Cable, Nortel Network Systems, Nortel Networks Certifications, Reporting Skills, Safety/Work Safety, Security Protocols, Sensitive Compartmented Information (SCI), Systems Administration/Management, Systems Maintenance, Technical Support, Telecommunications, Top Secret Clearance, United States Department of Defense (DoD), VoIP (Voice over IP), Willing to Travel
Job Title: Telecommunications Technician Level 3
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity:
CACI is seeking a skilled and experienced Telecommunications Technician (Level 3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have extensive experience with Nortel and Cisco CUCM, strong networking skills, and the ability to work in high-visibility, customer-facing environments. This role requires a solid understanding of VoIP technologies, basic networking, and Bix cable termination skills. The technician will be responsible for configuring, maintaining, and troubleshooting telecommunications systems to ensure optimal performance.
Responsibilities:
- System Configuration and Maintenance:
- Configure and maintain Nortel/Avaya and Cisco VOIP phones.
- Perform on-the-job training (OJT) for VoIP technicians as needed.
- Ensure all telecommunications systems are functioning correctly and efficiently.
- Network and Cable Management:
- Possess a solid understanding of basic networking principles.
- Perform Bix cable termination and other cabling tasks as required.
- Troubleshoot and resolve network-related issues.
- Customer Support:
- Provide high-level technical support in customer-facing environments.
- Ensure excellent communication with clients to understand their needs and provide appropriate solutions.
- Documentation and Reporting:
- Maintain accurate documentation of all configurations, changes, and troubleshooting steps.
- Generate reports as needed for management and compliance purposes.
- Security and Compliance:
- Adhere to all security protocols and procedures associated with TS/SCI clearance.
- Ensure all telecommunications activities comply with organizational and government regulations.
Qualifications:
- High School Diploma or GED required.
- 5-7 years of comprehensive experience with Nortel and Cisco CUCM.
Skills and Attributes:
- Comfortable working in high-visibility and customer-facing environments.
- Strong communications skills.
- Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Access, and Outlook).
- Experience with classified and unclassified Internet (IP) preferred.
Certifications:
- Nortel / Avaya Certification required.
- Security+ Certified.
- TS/SCI Clearance
What You Can Expect:
- A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose - to ensure the safety of our nation.
- An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
- A focus on continuous growth. Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is: $49,900 - $100,000
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.