Telecommunicator

Telecommunicator

Salary

$46,259.20 - $60,132.80 Annually

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

Telecommunicator July 2026

Department

Emergency Services

Opening Date

07/24/2026

Closing Date

8/7/2026 12:00 PM Eastern

• Description
• Benefits
• Questions

Job Description

Answers emergency calls at the Emergency Operations Center and dispatches appropriate response personnel to the scene of the emergency; does related work as required. Works in conditions such as hurricanes, mandatory on call and performs most tasks simultaneously. Work is performed under regular supervision of Telecommunicator Shift Supervisor.

• This position works rotating 12 hour shifts straight nights and, if assigned, is required to work on weekends, holidays and during times of inclement weather. Shift times may vary based on the needs of the department.
• The 911 Center is open 24 hours a day 7 days a week and must be fully staffed at all times.
• Employees may be called in to work on short notice.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Position Responsibilities

Receiving calls for service; dispatching personnel and equipment; maintaining logs and records; entering data.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Receives emergency calls, enters information regarding emergency calls, dispatches the appropriate agencies and personnel for assistance
• Answers 911 emergency calls to include prioritizing calls and routing calls to the appropriate sources
• Determines the nature and location of the emergency; determines priorities, and dispatch law enforcement, fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
• Answers and transmits radio calls; maintains radio log
• Receives complaints in person or by telephone
• Operates multi-line telephone and various computer and communications equipment
• Enters and retrieves a variety of data into computer systems concerning department activities
• Makes inquiries concerning vehicles via computer systems
• Monitors law enforcement, fire and emergency medical services frequencies
• Dispatches vehicles where and when needed
• Takes telephone calls concerning complaints, passes information on to appropriate units and keeps record of call
• Uses CAD to enter information; ensures accuracy of information prior to entering.
• Uses records management system to enter incident reports; assigns case numbers.
• Makes criminal history and vehicle information checks
• Enters a variety of data into internal computer system
• Performs some supervisory functions; assists superiors with special projects, shift management, staffing and scheduling
• Performs work during emergency/disaster situations
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer
• Performs related tasks as required.

Qualifications

Thorough knowledge of the methods of operating two-way communications systems; thorough knowledge of radio code system and teletype procedures; thorough knowledge of the geography (reading maps) of the county and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to operate standard office, data entry and computer equipment (windows based) and communication consoles; ability to establish and maintain effective working relationships with associates and the general public.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, and Special Requirements

Any combination of education and experience equivalent to graduation from high school and some clerical or telecommunications experience.

Emergency Services experience and some experience in customer service is preferred.

Special Requirements:

Must possess DCI, EMD, CPR and Telecommunicator certifications or be able to obtain them within one year of hire.

Salary will be determined based on qualifications, internal equity, budget and market considerations.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02

Please rate your experience and skill working with computers.

• No experience
• Beginner
• Intermediate
• Expert

03

How much experience do you have working with a multi-line phone system?

• No experience
• Less than 6 months of experience
• 6 months to 2 years of experience
• 2 years to 5 years of experience
• More than 5 years of experience

04

This position works a rotating 12 hour shift schedule, to include days, nights, weekends, holidays and call back. If selected for this position, would you be available to work this type of schedule?

• Yes
• No

05

Which best describes your experience in clerical work and/or customer service?

• No experience
• Less than 6 months
• 6 months to 2 years
• 2 to 5 years
• More than 5 years

06

Do you currently possess any of the following certifications? Select all that apply.

• EMD (Emergency Medical Dispatcher) certification
• EPD (Emergency Police Dispatcher) certification
• EFD (Emergency Fire Dispatcher) certification
• ETC (Emergency Telecommunicator Certification)
• CPR certification
• DCI (Division Of Criminal Information) certification
• None of the above

07

Have you completed any of the following courses? Select all that apply.

• FEMA IS100
• FEMA IS200
• FEMA IS700
• FEMA IS800
• HIPAA
• None of the above

08

Do you possess a valid drivers license?

• Yes
• No

09

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

10

Onslow Countys Core Values are REACH- Resilience, Excellence, Accountability, Customer Service, and Honesty. Which of these values resonates with you the most and why?

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov