Telehealth Extender Horizon Healthcare, Inc.'s American Telehealthcare program is now hiring for part time and full time Tele-Behavioral Health Extenders for our Howell ave location in Milwaukee, full time in Waukesha and full time in Racine. The program’s infrastructure is electronic and cloud-based, including video conferencing, scheduling, electronic medical records, and payment for services. Patients connect from their originating site to providers located at a distant site. The originating and distant sites can be any location that is quiet and confidential, including: patients homes or workplace, providers offices, medical clinics, nursing homes, assisted living facilities, hospitals, half-way houses, correctional facilities, social service agencies, and/or attorneys’ office. RESPONSIBILITIES: - Provide customer service to patients in a timely and professional manner.
- Receptionist/front desk duties include, but not limited to filing, copying, faxing, answering and/or forwardingphone calls, as well as taking messages.
- Assist physicians and counselors with telepsychiatry set-up and related clerical and administrative duties.
- Perform basic troubleshooting on Telehealth equipment (i.e. computer, microphone, television) as needed.
- Schedule new appointments, diagnostic tests, follow-up visits, and initiate reminders as necessary.
- Complete prior authorizations, insurance verification, and collect co-pays.
- Collect and post data for billing.
- Verify Insurance through forward health portal and populate chart with demographic information.
- Upload medication list for new clients.
- Obtain urinalysis for Urine drug screen.
- Obtain client’s signature on Release of Information (ROI) forms to obtain pharmacy information and medical records if requested by the practitioner.
- Protect patient rights.
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