The Healthcare Call Center is looking for a motivated and outgoing Telemarketing Representative to join our team. This position focuses on outbound calls to prospective and existing patients, promoting our medical services, generating leads, and scheduling appointments.
The ideal candidate is confident, persuasive, goal-oriented, and comfortable speaking with patients over the phone.
Responsibilities
Make outbound calls to prospective and existing patients.
Promote services and appointment opportunities.
Generate and follow up on leads to increase scheduled appointments.
Answer inbound calls and provide excellent customer service.
Schedule, confirm, and reschedule appointments.
Document calls, leads, and appointment outcomes accurately.
Meet individual and team sales and appointment-setting goals.
Maintain patient confidentiality and follow HIPAA and company policies.
Refer medical or clinical questions to the appropriate staff.
Qualifications
1+ year of telemarketing, sales, call center, or customer service experience preferred.
Excellent verbal communication and telephone skills.
Confident, friendly, and professional demeanor.
Strong sales, follow-up, and objection-handling skills.
Goal-oriented and motivated by commission-based earnings.
Basic computer and CRM skills.
Bilingual English/Spanish preferred.
Healthcare experience is a plus.
Compensation & Schedule
Starting Pay: $16.00/hour + Commission
Monday–Friday
Full-time position
Additional evening or Saturday availability may be required during high-volume periods.
Join and help connect patients with the care they need!
Numbers & Facts
Location
Miami, FL
Job Type
Full-time
Skills
Calendar Managementunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
English Languageunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Healthcareunmatched
Lead Generationunmatched
Multilingualunmatched
Patient Careunmatched
Patient Confidentialityunmatched
Persuasion Skillsunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Set Goalsunmatched
Spanish Languageunmatched
Telemarketingunmatched
Telephone Skillsunmatched
Telesalesunmatched
Training/Teachingunmatched
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