Job Description
Our Client, an AV Manufacturing company, is looking for a TeleOperations Shift Supervisor for their Foster City, CA/Las Vegas, NV location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Uphold a safety-centric, inclusive, and open communication culture
- Support tacticians in day-to-day service operations
- Complete all administrative tasks related to team coordination and schedule validation
- Conduct written and oral performance feedback with direct reports at regular intervals
- Become knowledge experts on client proprietary software related to TeleOps service
- Motivate and mentor direct reports to execute and deliver to client high standards
- Interact with contractors assigned to client to answer questions, provide information, and ensure they understand and execute their job assignments.
- Support missions through a wide variety of roles
- Act as a “player/coach” by regularly
- Act as first point of contact to support service escalations
Requirements:
- 6 months of TeleOps experience and has supported a client milestone
- High School/GED is required
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Possess and maintain a valid driver’s license and acceptable driving record
- Preferred Skills:
- 6 months of experience with client as an employee or contractor in a TeleOps role.
- 2+ years of autonomous vehicle industry or operations experience
- Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience
- Experience in leading or managing a highly cross-functional team
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Foster City, CA |
| Industry | Management Consulting Services |
| Salary | $1 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Administrative Skillsunmatched
- Audiovisualunmatched
- Automotive Automationunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Driver's Licenseunmatched
- Health Planunmatched
- Leadershipunmatched
- Manufacturingunmatched
- Mentoringunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Secondary Schoolunmatched
- Team Lead/Managerunmatched
- Training/Teachingunmatched
- Writing Skillsunmatched
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