Telephone Operator

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergencies.

Schedule: Full-time, Evening shift with rotation. You must be able to work any shift on any day as needed. (4 10-hour shifts, 12:30 PM - 11:00 PM. You have the option to work (5 8-hour shifts 2:30 PM - 11:00 PM. Every other weekend.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc. and transfer call.
• Provide a status report on any page in progress to the individual requesting the page.
• High School Diploma or GED required.
• 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc..

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran