Telephone Operator

Job Title

Telephone Operator

Job Description

This position performs work in the VAMC Telephone Operations Center, which encompasses a variety of different duties and responsibilities relating to provision of telephone and related telecommunications services to all facilities within the VAMC. As well as performs telecommunications support assignments, which involves a significant amount of customer service in recognizing and routing patient and other inquires to the correct VAMC location and program. Duties include, but may not be limited to the following:

• Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems.
• Provides directory service assistance to callers by retrieving organizational information from computerized directory databases.
• Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls.
• Prepares files for end of month reporting.
• Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification.
• Operates various paging systems (long range, in-house, overhead call).
• Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations.
• Issues and receives staff pagers in the absence of the assigned supervisor.
• Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring.
• Performs other related duties as assigned.

Work Schedule: Sunday-Saturday, 0600-2000 (TODs can vary)

Virtual: This is not a virtual position.

Position Description/PD#: Telephone Operator/ PD50221A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized