Telephone Operator

• Operates Attendant, Page, and Answering Service consoles.
• Performs job-related clerical duties.

• Operates the Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
• Initiate page calls on the computer system, radio long range, and aural page systems.

• Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
• Provide page support in a timely and accurate manner.
• Provide quality customer service for page system users.
• Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.
• Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
• Follow all required documentation and notification instructions.
• Provide transcription service for on call schedules in a timely and accurate manner.
• Provide transcription service for doctor s answering service information in a timely and quality fashion.
• Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.
• Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.

• Operate radio page system according to FCC regulations.
• Program Zetron paging system changes as necessary.
• Assist in maintaining record of local calls and air call paging.

• Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
• Respond to all emergency calls such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
• Follow procedures as documented in departmental procedures and follow up on all calls.
• Document all emergencies for reporting to the Emergency Preparedness Committee.

• Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
• This information will also be transferred to the website to be used by all employees.

• Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.

• Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
• Change batteries on page units as necessary.
• Transmit Telex messages and distribute incoming messages to appropriate departments.
• Respond to TTY unit (hearing impaired) when necessary.

• Receive, record, and forward all trouble calls for off-hours trouble reporting.

• Client will allow any amount of experience. If there is none, this should be escalated.

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.