TELEPHONE OPERATOR - STROGER HOSPITAL

Job Description - TELEPHONE OPERATOR - STROGER HOSPITAL (00139026)

Job Description

TELEPHONE OPERATOR - STROGER HOSPITAL

Requisition ID

: 00139026

Job Posting

: Jun 16, 2026, 8:06:04 PM

Closing Date

: Jul 1, 2026, 10:29:00 AM Full-time Shift Start Time: 3:00 P.M. Shift End Time: 11:00 P.M.

Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: $23.480 HOURLY

Organization

: Health and Hospital Systems

PLEASE BE ADVISED that this position is covered by the collective bargaining agreement between Cook County and the American Federation of State, County, and Municipal Employees Union Local 1111 (AFSCME - 1111 ). Pursuant to the collective bargaining agreement, Cook County will exhaust internal eligible applicants prior to considering external applicants. Cook County is assembling a list of qualified candidates for this position that will be considered should the position not be filled with internal eligible applicants

Location: Stroger Hospital

Department: Communications

Shift: 3pm - 11pm

Salary is commensurate with years of experience indicated at time of application submittal.  Experience not disclosed or documented at the time of application will not be considered for initial step placement.

Job Summary AFSCME 1111

Under supervision, answers incoming calls from the general public and hospital users. Directs and transfers callers to various departments throughout the hospital. Provides general information to the public and to hospital users.

Typical Duties

• Answers attendant console.
• Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
• Answers Operator Information Line and pages hospital personnel as directed.
• Tests the Code Blue pager systems daily.
• Supports hospital staff and personnel on call for various services.
• Collects and exchange expired batteries and non-functional pagers.
• Utilizes the Cardiac Arrest and Public address systems.
• Places long distance calls at the request of the hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator.
• Uses and maintains an electronic Hospital Directory.

Minimum Qualifications

• High School Diploma or GED (must provide proof at time of Interview).
• One (1) year experience as an Operator for a major Medical Facility is required

Knowledge, Skills, And Abilities

• Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
• Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally
• Demonstrate good phone etiquette skills with timely response times
• Strong customer service and empathy skills
• Demonstrate attention to detail, accuracy and precision
• Ability to maintain a professional demeanor and composure when challenged
• Ability to work flexible hours, including night and weekends

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.

VETERAN PREFERENCE PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).

Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Degrees awarded outside of the United States with the exception of those awarded in one of the United States'' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER