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Telephone Service Representative

South Dakota State Government

Pierre, SD

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Background Investigation, CDL Driver's License, Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Documentation, Driver's License, Establish Priorities, Federal Laws and Regulations, Insurance, Interpret Regulations, Law Enforcement, Legal Research, Licensing, Multitasking, Operational Support, Organizational Skills, Public Safety, Record Keeping, Regulations, Research Administration, Resolve Customer Issues, State Laws and Regulations, System Operations, Team Player, Telephone Skills, Time Management, Willing to Travel
LOCATION
Pierre, SD
POSTED
30+ days ago
PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 35520
Agency: Public Safety
Location: Pierre, SDSalary: $19.70 Hourly
Pay Grade: E
Closing Date: Open Until Filled

The South Dakota Driver Licensing Program operates from a central office in Pierre and supports 25 state exam stations and 25 county issuance sites across the state. Our Telephone Service Representative plays a critical role in delivering exceptional customer service and administrative support for the program. Based in the central office, these representatives serve as the primary point of contact for South Dakota citizens, driver license examiners, law enforcement agencies, attorneys, employers, insurance agents, and other stakeholders.

Telephone Service Representatives are trained to provide accurate information regarding driver's licenses, instruction permits, and commercial driver licenses. They assist customers with questions about required documents, reinstatement fees, and other licensing-related matters. In addition to answering incoming calls, representatives are responsible for completing daily administrative tasks that support the overall operations of the Driver Licensing Program. These tasks include processing driving records, sending suspension or revocation notices, tracking surrendered licenses, and other essential duties.

This position also requires compliance with state and federal laws, the ability to interpret and research statutes and administrative rules, and the capability to read and understand court records and driving records accurately. Representatives must work effectively with a diverse group of people and maintain a non-judgmental, professional demeanor at all times. Because the role involves interacting with frustrated or difficult customers, it can be stressful; therefore, strong coping skills and the ability to remain calm under pressure are essential. Successful candidates will demonstrate excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Minimal travel may be required.

This is a Full-Time 40 Hours Weekly position with the Department of Public Safety. For more information on the Department of Public Safety, please visit https://dps.sd.gov/ .

Questionnaire: Applicants will be required to answer a series of job related questions when submitting an application for this job.

The Ideal Candidate Will Have:
The ideal candidate will be a highly organized and adaptable professional with exceptional communication and customer service skills. They will demonstrate patience and professionalism when assisting customers, even in challenging or stressful situations, and possess strong coping strategies to maintain composure under pressure. This individual will have a keen attention to detail, ensuring accuracy in data entry and documentation, and will be proficient with computer systems and office software. They will excel at multitasking and time management, balancing phone calls and administrative duties efficiently, while remaining flexible to changing policies and procedures. A collaborative team player with a positive attitude, the ideal candidate will also have a solid understanding of driver licensing regulations and a commitment to delivering high-quality service in a fast-paced environment.

Knowledge of:

  • motor vehicle laws, licensing regulations, and agency procedures;
  • customer service principles and practices;
  • office systems, data entry processes, and record-keeping standards;
  • basic computer applications and phone system operations.


Skill to:

  • communicate clearly and professionally, both verbally and in writing;
  • provide excellent customer service and handle inquiries effectively;
  • resolve conflicts and de-escalate difficult situations;
  • operate computer systems and accurately enter data.


Ability to:

  • manage multiple tasks and prioritize in a fast-paced environment;
  • work independently and collaboratively within a team;
  • remain calm and professional under stress and demonstrate strong coping strategies;
  • adapt to changing policies, procedures, and technology.


This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=3V4
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"

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About the Company

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South Dakota State Government

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